Computer & Network Support Technician

MJ Morgan Group - Hunt Valley, MD

Seeking a full-time Computer & Network Support Tech to interface directly with clients, provide excellent customer service and document work performed. Serving in a consultant- type role, this person will recommend, develop and implement hardware and software systems.  

POSITION RESPONSIBILITIES INCLUDE

  • Manage IT needs for clients including network infrastructure, workstations (desktop support) and servers.
  • Manage and maintain backups, and provide regular reports of their status.
  • Manage and maintain antivirus deployments, and provide regular reports of their status.
  • Deploy new workstations, servers and networks.
  • Work with clients and vendors to recommend hardware and software solutions.
  • Implement systems for monitoring, reporting and verification of client systems' health.
  • Perform recurring workstation and server maintenance.
  • Provide email support and migration to clients on Windows, OS X, Android and iOS.
  • Perform bench-level repair for any equipment that can not be serviced on site.

 NECESSARY SKILLS AND QUALIFICATIONS

  • At least five years of professional technical experience. Bachelors Degree preferred.
  • Ability to work with high profile and very demanding clients.
  • Understanding of professional standards when dealing with clients and colleagues (includes written and verbal communication).
  • Immaculate task management and project follow-up skills, including the ability to handle last-minute requests while staying on track with projects.
  • Excellent communication, documentation, problem solving and critical thinking skills.
  • Excellent customer service skills including interactions with clients and vendors.
  • Excellent desktop support skills, data recovery and migration skills (including email) and virus/malware removal skills.
  • Strong understanding of SMTP transactions and email protocols.
  • Strong understanding of network hardware and concepts, including routers, switches, wireless access points and NAS devices.
  • Strong attention to detail and ability to stay on task with many concurrent projects.
  • Ability to keep manager and other team members informed about changes affecting clients and/or projects.
  • Ability to work independently and in a team with minimal supervision.
  • Ability to diagnose and repair hardware issues with desktops and laptops.
  • Ability to quickly learn new systems and concepts.
  • Experience and understanding of RAID technology.
  • Experience and understanding of wireless technology and implementations of multi-access point setups.
  • Experience with administering, migrating and performing disaster recovery of Windows Server and Exchange.
  • Familiarity with all versions of Microsoft Outlook and Exchange.
  • Reliable transportation as daily frequent travel is required.
  • Ability to lift at least 50 pounds.

 EXCEPTIONAL CANDIDATES WILL HAVE THESE ADDITIONAL SKILLS

  • Advanced knowledge of networking concepts and implementations including VPN (client and tunnels), DHCP, DNS, VLAN, and subnets.
  • Familiarity with virtualization environments, bootable PE media, backup software, antivirus software, QuickBooks, Legal and Accounting applications

 



Posted On: Tuesday, January 15, 2019



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