Software Customer Success Manager
MJ Morgan Group
- Columbia, MD
Excellent opportunity for an experienced manager to join a growing team with lots of opportunity.
We are in search of a Customer Success Manager to manage the onboarding function and ensure exceptional customer service; someone that can inspire and mentor a small and growing team of enthusiastic Customer Relations Coordinators.
KNOWLEDGE & SKILL REQUIREMENTS
- Associates/Bachelor’s degree
- 2-4 years experience managing a similar role within a software company
- 2-4 years experience maintaining reporting sets within a similar role
- 2-4 years experience in a software implementation and training role
- Excellent phone and email communication skills
- Detail oriented and organized
- Demonstrates patience and empathy and has the ability to stay calm when dealing with customers under stress
- Strong technical, analytical and troubleshooting skills
- Ambition, drive, and ability to learn quickly and adapt to change
- Ability to prioritize tasks/workload and thrive in a high volume, deadline sensitive environment
ADDITIONAL DESIRED EXPERIENCE
- MS Excel
- Salesforce Service Cloud
- iOS Apple Products
Contact us today to learn more about the incredible opportunity available, as well as the amazing environment you'd be joining.
Thursday, January 3, 2019