Software Customer Success Manager

MJ Morgan Group - Columbia, MD

Excellent opportunity for an experienced manager to join a growing team with lots of opportunity.  

We are in search of a Customer Success Manager to manage the onboarding function and ensure exceptional customer service; someone that can inspire and mentor a small and growing team of enthusiastic Customer Relations Coordinators.  

KNOWLEDGE & SKILL REQUIREMENTS

  • Associates/Bachelor’s degree
  • 2-4 years experience managing a similar role within a software company
  • 2-4 years experience maintaining reporting sets within a similar role
  • 2-4 years experience in a software implementation and training role
  • Excellent phone and email communication skills
  • Detail oriented and organized
  • Demonstrates patience and empathy and has the ability to stay calm when dealing with customers under stress
  • Strong technical, analytical and troubleshooting skills
  • Ambition, drive, and ability to learn quickly and adapt to change
  • Ability to prioritize tasks/workload and thrive in a high volume, deadline sensitive environment

 ADDITIONAL DESIRED EXPERIENCE

  • MS Excel
  • Salesforce Service Cloud
  • Basecamp
  • iOS Apple Products

Contact us today to learn more about the incredible opportunity available, as well as the amazing environment you'd be joining.  



Posted On: Thursday, January 3, 2019



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