Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operates computers programmed with order processing software to record, store, retrieve, and analyze information. Use sophisticated software program to generate and process orders
Prepares processes and monitors various documents such as orders, email, faxes to determine and disseminate information accordingly, write up quotes, and or process orders; Creates and maintains computer files Pulls corresponding spec sheets, records information for processing, checks specifications for accuracy Processes orders to purchasing for board ordering
Creates and monitors customer files in a neat orderly fashion, filing accurately
Contacts current and prospective customers to acknowledge and confirm orders, pricing delivery dates Writes up orders for call in customers pulls spec sheets checks and records information
Performs in a manner that will prevent errors and omissions.
Provides timely and accurate information to incoming customer status and product knowledge requests
Works closely with credit department to resolve disputed credit items, Files Non Compliance forms
Provides timely feedback to company regarding service failures or customer concerns
Partners with sales team to meet and exceed customers’ expectations
Follows up with shipping and receiving to assure timeliness of deliveries
Places or cancel orders with customers, informs sales reps of cancellation and or orders received, and or problems, late deliveries, quality issues.
Speaks with Sales reps and customers defining order criteria, due dates, issues and problems
Suggestive sell other products and services
Work with Sales reps to ensure proper customer service is being delivered.
Provide accurate, valid and complete information
Follow communication procedures, guidelines and policies
Posted On: Tuesday, May 3, 2022 Compensation: $17-18 an hour