Customer Service Representative

MJ Morgan Group - Mount Joy, PA, United States

  1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. Operates computers programmed with order processing software to record, store, retrieve, and analyze information. Use sophisticated software program to generate and process orders
  3. Prepares processes and monitors various documents such as orders, email, faxes to determine and disseminate information accordingly, write up quotes, and or process orders; Creates and maintains computer files Pulls corresponding spec sheets, records information for processing, checks specifications for accuracy Processes orders to purchasing for board ordering
  4. Creates and monitors customer files in a neat orderly fashion, filing accurately


  5. Contacts current and prospective customers to acknowledge and confirm orders, pricing delivery dates Writes up orders for call in customers pulls spec sheets checks and records information
  6. Performs in a manner that will prevent errors and omissions.
  7. Provides timely and accurate information to incoming customer status and product knowledge requests
  8. Works closely with credit department to resolve disputed credit items, Files Non Compliance forms
  9. Provides timely feedback to company regarding service failures or customer concerns
  10. Partners with sales team to meet and exceed customers’ expectations
  11. Follows up with shipping and receiving to assure timeliness of deliveries
  12. Places or cancel orders with customers, informs sales reps of cancellation and or orders received, and or problems, late deliveries, quality issues.
  13. Speaks with Sales reps and customers defining order criteria, due dates, issues and problems
  14. Suggestive sell other products and services
  15. Work with Sales reps to ensure proper customer service is being delivered.
  16. Provide accurate, valid and complete information
  17. Follow communication procedures, guidelines and policies

Posted On: Tuesday, May 3, 2022
Compensation: $17-18 an hour

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