Technical Support Specialist

HelloTech - Los Angeles, CA

HelloTech is the leading player in the on-demand, on-site tech support industry in the nation, with a focus on the rapidly growing market of installation and set-up services for IOT, SmartHome and Consumer Electronics in the home, as well as mobile devices, wifi/routers, and TVs. We service customers directly via a large B2C business, as well as through a wide-range of partners, including Samsung, Ring, Square, Cablevision/Altice and many others.

In short, we help the “don’t know how” and “don’t have time” customers unlock the value of their Smart Home.

We’re backed by top investors like Madrona Venture Group, Accel Partners, Crosscut Ventures and Upfront Ventures, and leverage a national, proprietary platform of “techs” to revolutionize how consumers engage with technology - think “Uber Meets Geek Squad.”

Our team is headquartered in sunny Los Angeles (Westwood) and consists of top quality professionals from across the world. And we’re always looking for new teammates to raise the bar!

You:

Are ready to join a think-fast, move-faster start-up as a Field Support Specialist in our Logistics team. You’ll work closely with our Operations groups to help support our field technicians with issues they run into while servicing our customers. Every day brings new challenges and opportunities to learn new tips and tricks with modern tech products, while also helping serve a crucial role in our success as a company.

Responsibilities:

-Answer incoming calls from technicians and provide support for their inquiries

-Manage tech and review techs on the platform/d

-Help testing new products for potential partnerships

-Ability to create educational material for new products we will start to service

-Help develop new processes and procedures for our field technicians

-Help with the sourcing and fulfillment of customer and partner jobs

- Proactively identify issues and work with the team to create and execute solutions



Posted On: Thursday, November 2, 2017
Compensation: $44k-$50k



Apply to this job
or