Account Manager

HelloTech - Los Angeles, CA

Job Description

HelloTech is the leading player in the on-demand, on-site tech support industry in the nation, with a focus on the rapidly growing market of installation and set-up services for IOT, SmartHome and Consumer Electronics in the home, as well as mobile devices, wifi/routers, and TVs. We service customers directly via a large B2C business, as well as through a wide-range of partners, including Samsung, Ring, Square, Cablevision/Altice and many others.

In short, we help the “don’t know how” and “don’t have time” customers unlock the value of their Smart Home.

We’re backed by top investors like Madrona Venture Group, Accel Partners, Crosscut Ventures and Upfront Ventures, and leverage a national, proprietary platform of “techs” to revolutionize how consumers engage with technology - think “Uber Meets Geek Squad.”

Our team is headquartered in sunny Los Angeles (Westwood) and consists of top quality professionals from across the world. And we’re always looking for new teammates to raise the bar!

You:

Are ready to join a think-fast, move-faster start-up as a Partnerships Assistant in our Partnerships team. You’ll work closely with our Business Development and Operations groups to move our key partners from pilot programs into full launches, owning the day-to-day relationship with our partners in the SmartHome and Consumer Electronics segments. You’ll be accountable to ensure partner satisfaction and growth, and serve as their evangelist within HelloTech on behalf of your partners.

Objectives include:

?Assisting with daily/weekly communications with existing partners

?Develop and execute against a comprehensive account plan

?Develop strategic relationships with key partners

?Ensure the highest level of customer satisfaction

?Work closely with Operations to ensure smooth partner on boardings

?Help develop new processes and procedures for our partners

?Proactively identify issues and work with the team to create and execute solutions

Requirements:

?Bachelor’s Degree

?Account management / partnerships / business development experience

?Proven track record of executing against growth goals

?Prior experience in onboarding, retaining and growing customer relationships

?Technology Industry and/or Start­up experience a strong plus

HelloTech is an equal-opportunity employer and we are actively seeking a diverse team.

 

Skills

Business Development, Account Management



Posted On: Thursday, November 2, 2017
Compensation: $44k-$50k



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