Customer Experience Associate

NeoHire South - West Los Angeles, CA

Customer Experience Associate

Full Time - West Los Angeles

Rapidly Growing, VC-Backed E-commerce Startup

We are looking for a Customer Experience Associate to work directly with customers to ensure that that they have a memorable and awesome experience. As part of the Customer Experience Team, you will provide support to our entire e-commerce customer base and interact with our warehouse team. The ideal candidate is someone who loves helping others and has a flexible schedule, with a willingness to regularly work evenings, weekends, and holidays. The role will report directly to our Head of Customer Experience.

What you’ll do:

  • Become an expert on our products and answer any and all questions customers have
  • Assist customers with order inquiries via email, telephone, and live chat
  • Process customers’ returns and exchanges
  • Resolve customer issues by interacting with other departments and with our warehouse
  • Work with the customer experience team to identify trends in customer inquiries or issues about products and services. Provide feedback to other departments
  • Go above and beyond to deliver a memorable and awesome customer experience

Qualifications:

  • At least one year of experience in a customer experience or customer service role
  • Passion for helping customers
  • Strong listening, problem-solving, and organizational skills
  • Excellent verbal and written communication skills
  • Ability to work under pressure in a fast-paced environment
  • Proficiency in Microsoft Office
  • Experience in Zendesk a plus

Other must haves:

  • Positive attitude
  • Proven work ethic and integrity
  • Entrepreneurial mindset
  • Desire to excel and grow with the company
  • People describe you as a “the ultimate problem solver” and “the nicest person they know”


Posted On: Wednesday, January 3, 2018



Apply to this job