Our client is seeking a highly skilled ServiceNow Engineer IV to drive user experience enhancements, process optimization, and low-code solution development within the ServiceNow platform. This role focuses on creating user-centric workflows, improving operational efficiency, and ensuring seamless integration across enterprise systems.

Key Responsibilities

• Enhance User Experience: Design and deliver intuitive, user-friendly workflows on the ServiceNow platform to maximize end-user satisfaction and productivity.
• Process Optimization: Apply process engineering expertise to streamline and optimize workflows, improving operational efficiency and reducing complexity.
• Low-Code Solutions: Partner with business stakeholders to identify and implement low-code opportunities aligned with business needs.
• Feedback & Adoption: Build feedback loops with end-users to drive solution adoption and continuous improvement.
• Training & Support: Provide guidance, training, and support to ensure effective use and understanding of ServiceNow capabilities.
• Best Practices: Stay up to date on platform releases and apply ITIL/ITSM best practices to all implementations, ensuring security and quality standards are met.
• Team Support & Issue Resolution: Assist with troubleshooting production issues, managing workload independently, and meeting project deadlines.
  

Required Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• 8+ years delivering IT solutions aligned with business initiatives.
• 5+ years developing ServiceNow solutions supporting business and customer objectives.
• 3+ years designing user experiences and user-friendly workflows on ServiceNow.
• Expertise in ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.
• Experience with ITSM Pro capabilities to enhance employee efficiency and engagement.
• Demonstrated success delivering unified user experiences across multiple touchpoints.
• Proficiency with workflow automation, integrations (Integration Hub), and Automated Test Framework (ATF).
• Experience implementing solutions with Agile methodologies.
• Certified ServiceNow System Administrator required; IT Service Management and Application Developer certifications preferred.
  

Preferred Skills & Attributes

• Strong understanding of UX design principles and workflow engineering techniques.
• Ability to deliver solutions that balance white-glove service with low-code automation.
• Excellent communication skills for stakeholder engagement and team collaboration.
• Experience supporting enterprise-level ServiceNow implementations across multiple business units.