Our client is seeking a skilled Endur Product Support Analyst to provide essential support for their Endur trading and risk management platform. The role will focus on managing and troubleshooting system-related issues, assisting with system enhancements, and ensuring the smooth functioning of Endur’s front, middle, and back-office processes. The ideal candidate will have strong technical expertise in Endur and a deep understanding of its integration with trading workflows.

Key Responsibilities

• Provide day-to-day support for Endur users across trading, risk, and operations teams.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
• Collaborate with business and IT teams to implement system upgrades, patches, and configuration changes.
• Manage system performance and data integrity, ensuring that Endur’s functionality meets business requirements.
• Assist in the configuration of Endur modules, supporting the optimization of system processes.
• Work closely with stakeholders to understand business requirements and translate them into system solutions.
• Provide training and documentation to users to enhance their understanding of Endur features and capabilities.
• Develop and maintain reports and dashboards to support business and risk management activities.

Qualifications & Skills

• 3-5 years of experience in Endur product support or related roles within commodity trading and risk management.
• Strong understanding of Endur functionality, configuration, and integration with other systems.
• Technical proficiency in managing and troubleshooting system issues within a trading environment.
• Experience with scripting, database management, and system administration.
• Ability to collaborate with technical and business teams to deliver efficient solutions.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to train and support users effectively.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.