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Help Desk

Qualigence, Inc. - Walbridge, OH


In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and staffing the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, cell phones, tablets and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.



  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Modify configurations, software settings, etc. for approved corporate standards on the local workstation
  • Setup of mobile devices including phones, tablets and MiFi’s
  • Provide assistance to end-users on operation of any IT systems
  • Install, test and configure new workstations, peripheral equipment and software
  • Provide training to new and existing users
  • Maintain inventory of all equipment, software and software licenses
  • Escalate issues in a timely manner to the proper technician
  • Perform timely workstation hardware and software upgrades as required
  • · Travel to other company offices and job sites as needed to support end-users
  • · Other duties as assigned by manager



  • Knowledge in Microsoft operating systems and Office Suites, particularly as it relates to end user basic functions
  • Fundamental understanding of networking, TCP/IP, DNS, DHCP, Windows Server
  • · Customer-oriented and cool-tempered with excellent communication skills
  • · Demonstrated capability of strong problem-solving skill using logical and methodical methods



  • 3 to 5 years of experience in the following areas:
    • troubleshooting and repairing computers
    • installing and configuring software, printers, drivers
    • configuring and managing Apple and Android cell phones and tablets


The Rudolph Libbe Group is an EEO Employer.

Posted On: Thursday, August 4, 2022

Position Contact
Kecia Parrish
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