Ovation.io is a scientific data company providing a cloud-based LIMS for molecular diagnostic laboratories. Beyond standard sample and workflow tracking, Ovation is addressing challenges in the critical functional areas of Relationship Support, Laboratory Operations, and Business Analytics. Using a modern infrastructure with seamless integrations of best-in-class partners and consultants, Ovation provides labs with an out-of-the box laboratory management experience that scales with each individual lab’s need.
We are growing rapidly and expanding our Indianapolis, Indiana and Cambridge, Massachusetts offices. Customer Support Engineers are paramount to our success.With our rapid growth and the complexity of our product, Customer Support Engineers play a key role in helping our clients properly utilize our platform by address any bugs/support issues.
Customer Support Engineer Duties and Responsibilities:
The Customer Support Engineer will field customer tickets to provide enterprise-level assistance to our customers. You will focus on diagnosing and troubleshooting software problems while ensuring a high level of customer satisfaction. You will identify issues by looking at our code base and in the instance, the issue cannot be fixed, you will escalate the ticket to the engineering team.
Customer Support Engineer Requirements and Qualifications: