Customer Success Associate

TINYpulse - Seattle, WA

TINYpulse makes truly unique software tools for businesses that treasure their most valued resource — their people. We believe happier employees result in stronger companies! We are seeking employees that are inspired by our goal to transform the manager-employee feedback loop. Together we can make stronger cultures.

Over 1,000 companies from around the globe use TINYpulse to engage and develop high-performing teams, including Stitch Fix, HubSpot, Capital One, and Brooks Shoes & Apparel. We are also committed to giving back by donating 1% of our time to our local community, 1% of our product to non-profits, and 1% of our profits to non-profit organizations.

At TINYpulse our Customer Success Associates are tasked with all elements of customer happiness including onboarding, delivery, education, consulting, retention and strategic support. As Customer Success Associate you will be responsible for working with and ensuring the long term success of our customers. In this role you will have the opportunity to provide the highest level of support to our clients, leading to record setting “Happiness’ levels across every organization.

Key Responsibilities

  • Execute on the implementation and onboarding of new customers to TINYpulse
  • Demonstrate the value of TINYpulse to our clients and provide world-class customer service
  • Respond to a variety of technical and non-technical inquiries with a sense of urgency
  • Provide guidance and education around TINYpulse best practices
  • Build and strengthen customer relationships while identifying upsell opportunities
  • Manage and process subscription renewals for our lower-touch customers
  • Support general customer success efforts and ad hoc projects

Required Knowledge, Skills and Experience

  • 2+ years of experience in customer support for a B2B product or service
  • Infectiously positive attitude and warm personality that shine through in customer interactions
  • Comfortable in sometimes ambiguous situations
  • Great interpersonal skills: phone, email/digital channels, and in-person
  • Fearless collaborator and communicator
  • A burgeoning champion of all things spreadsheets
  • Borderline obsessive about following through
  • Loves learning about client needs and seeing how we can solve them
  • Ability to multi-task and prioritize effectively in a dynamic environment while remaining calm, cool, and composed
  • Views problems as opportunities for innovation versus roadblocks
  • Enjoys continual learning and growth
  • Solicits and incorporates feedback to improve

To apply, please answer the following questions in your cover letter:

1. Tell us what attracts you to this role at TINYpulse.

2. Our values spell out D-E-L-I-G-H-T:

  • Delight customers
  • Elect to spread positivity
  • Lead with solutions and embrace change
  • Increase communication with open transparency
  • Go the extra mile with passion
  • Hold oneself accountable "Big Freedom = Big Accountability"
  • Treasure culture and freedom

Share 2 examples (preferably from your previous employment) where you have exemplified our cultural values above. Please relate these examples to a specific TINYpulse value

3. Let us know when you'd be available to start.

P.S. Check out our new office that was recently featured in GeekWire.



Posted On: Friday, November 9, 2018



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