Recruitlynk has an unique opportunity for someone to contribute their talents and strengths as a Client Success Representative with a well-known client. A phenomenal opportunity to work for a global technology company providing their employees with an employee share plan, robust health and wellbeing programs and rewards, a competitive paid time off package, and additional employee discounts from tuition reimbursement to cash bonus recruitment referral programs!! Do you have what it takes to join our client?

Some of your key responsibilities will include:

• Establishing a positive relationship as a consultative professional
• Acts as the “conductor” of services to oversees all major client activities and coordinate internal use of resources 
• Works proactively to establish and sustain a strategic plan for managing the client’s use of the application  
• Accountable for identifying and pursuing new need based upsell opportunities through expansion of service to improve client profitability  
• Responsible for networking with client at user and executive level
• Ensure sensitive client issues are resolved effectively 
• Negotiate contracts and renewals to ensure client retention and profitability  
• Ensure sensitive client issues resolved effectively and serves as escalation point 
• Responsible for the fiscal relationship and profitability
• Create and maintain all required case documentation on the salesforce CRM system.  
• Proactively call clients to communicate our strategic direction with the product line, build and maintain strong relationships with the client’s user community and technical resources 
• Travels to client meetings, workshops and industry conferences as needed 
• Attends applicable webinar, product training, and technical training as needed 

Other key skills required for the role include:

• Track record of acting as a client advocate
• Innovative and creative thinker
• Proactive, outgoing, and ambitious!
• Strong ability in utilizing Microsoft Office
• Proven track record of “problem-solving” skills
• Excellent communication and interpersonal skills
• Ability to work as part of a larger Project team
• Ability to maintain client satisfaction and effectively manage client expectation
• Bachelor's degree (B. A.) from four-year college or university; or at least 2 years related experience and/or training; or equivalent combination of education and experience.

Posted On: Wednesday, January 3, 2024
Compensation: 60,000 - 65,000