Our client, a European based company recognized worldwide for best-in-class solutions for children, is expanding their USA Customer Service Team in a full-time hybrid work model, due to recent promotion! For over forty years, our client has combined their passion for Scandinavian design with the ability to challenge the ordinary and make beautiful products that nurture family bonding!

Why should you apply? Our client offers an array of amazing benefits!

• Work/life balance - 37.5 hour work week
• Tuition Reimbursement
• Medical, Dental and Vision
• 401(k) + company match
• 12 weeks maternity leave
• Competitive compensation
• Growth opportunity

What will you do?

Retailer Support

• Customize retailer set ups to accommodate individual requirements for US/Canada and the Americas.
• Provide support for troubleshooting problems and resolution.
• Provide logistics updates to key accounts.
• Develop EDI transactions for releasing orders, invoices, and shipping notices.
• Process incoming/outgoing order changes/cancellations through Lingo and EDI.
• Manage accounts closely to ensure no chargebacks are incurred.
• Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure
• 100% accuracy.
• Receive, process and track orders from customers and answer retailer and consumer questions by phone/E-mail/chat.
• Ensure orders are registered in ERP systems (Demandware, Altapay and M3) for
• shipment and invoicing.
• Coordinate with 3PL providers on specific shipment requirements for independent retailers.
• Oversee order backlog & claims processing.
• Handle transport and product claims, returns, and exchanges from customers.
• Coordinate and work closely with credit control, logistics, supply chain, marketing, and eCommerce teams.
• Use of all retailer web portals to review chargebacks.
• Research order to determine cause of chargeback and provide required proof to Finance to fight the chargeback. This may include information pertaining to tracking, weights, ship dates, pricing, etc.
• Work with 3PL to improve any process resulting in chargebacks.

  Qualifications You Should Have:

• Min 2-3 years' experience in the customer service or retail account management industry.
• 1-2 years' experience using EDI or any other application programming interfaces (APIs).
• Strong communicator: Fluent in English with a strong multicultural mindset. (Proficiency/fluency in Spanish or French highly a plus).
• Proficiency in using Excel and pivot tables.
• Strong analytical skills: analyzing data and examining how to resolve problems.

  We'd love to share more details...apply if interested and a Recruitlynk associate will be in touch shortly!

   

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Posted On: Wednesday, January 3, 2024