Professional Server Administrator

Recruits Lab - Rochester, NY

MUST-HAVES

  • Genesys Contact Center Software
  • Experience in IT support relating to technical issues involving Microsoft's core business applications, Operating Systems both desktop and Server (Windows, Linux, AWS), Active Directory, DNS, Exchange platforms both hosted and on premise, as well as virtual environments (VMware, Hyper-V)
  • Automation in PowerShell Scripting / Runbook automation / Python
  • Good knowledge of PCI controls / requirements / Audits

NICE-TO-HAVES

  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Strong analytical skills

 

DESCRIPTION OF DUTIES

We are seeking a reliable and organized person to join us as a Professional Server Administrator. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

 

Professional Server Administrators in this role get to:

 

Be the Expert: be in charge of the administration and maintenance of the remote monitoring and management system; updating of agent scripts, responding to alerts, monitoring dashboards, and conducting periodic system review. Monitor and respond to Critical / warning system alerts. System documentation and consulting services to include system reviews and recommendations. Develop and deploy scripts, routines, software, and processes that create proactive solutions to technical issues. Manage systems that are used to provide support to clients such as remote control, information gathering, etc.

Be the Point of Contact: assist users with software, hardware, and connectivity issues. Serve as escalation resource for other technicians.

Impact the Bottom Line: document maintenance for all computer systems and network infrastructure. Review internal documentation and tickets to identify trends and develop recommendations on how to resolve recurring or chronic issues.

Strengthen Relationships: communicate with clients as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.


 

 



Posted On: Wednesday, January 15, 2020



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