Client Success Manager

Envision Horizons - New York, NY

Who We Are:

Envision Horizons is an Ecommerce marketing and technology firm that focuses on Amazon. We are experts in all things Amazon and bring brands selling on the world's largest online marketplace to the next level. We specialize in working with brands within the beauty, wellness, lifestyle, and parenting categories. We are a fast growing team based in the heart of Manhattan's Chelsea. Envision Horizons launched in early 2017 and we manage multi-million dollar brands on Amazon and are looking for those seeking a fast growing startup.

Our Core Values:

Be Inquisitive - be naturally curious, love working with data, and determined to find an answer.

Be A Boss - think like a business owner and be confident in your knowledge and expertise.

Get It Done - It is nearly impossible to know everything about Amazon, but the name of the game is being self-sufficient to find the answer and to get it done.

Always be Improving- Constant focus on improving yourself in your interests, talents, professionalism and knowledge

Be Human- The ability to put yourself in a client or team members’ “shoes”

What You Will Do:

As a Client Success Manager, you will be responsible for ensuring that the Client Success Team is completing tasks in Asana for the Account Managers, while also completing tasks yourself. This job will start out in the NYC office and will be able to become a partial remote position after training. The Client Success Manager will be responsible for managing the 24/7 Remote Virtual Assistant Contractors.

Key Responsibilities:

  • Listing Optimization

  • Account Audit

  • Seller Central troubleshooting

  • Variation and flat file (bulk upload)

  • FBA Issues & Barcodes

  • Brand Registry

  • Shipping plans / templates and Inventory management

  • Hazmat Issues and Clearance

  • Keyword Research

  • Suppressed ASINS

  • Brand Health Issues

  • Negative Seller Feedback Removal and Management

  • A-Z Guarantee Claims

  • Building schedules for VAs to be monitoring accounts on weekends and nights

Qualifications:

  • Excellent written and verbal communication skills

  • Strong research and analytical skills

  • A willingness to listen and to self teach

  • Ability to think creatively and innovatively

  • Professional judgment and discretion that comes from years of experience in the field

  • Analytical skills to forecast and identify trends and challenges

  • Must be familiar with Asana or other project management tools

  • Must have a basic understanding of Amazon’s Seller/Vendor Central

  • Amazon Platform experience

Hours:

This is a full-time position. Candidates must be willing to commit extra hours when necessary for important events or time-sensitive tasks.Typical Hours will be from 9am-6pm, but some weekend monitoring will be asked should VAs not be available.

Compensation & Benefits:

The compensation for this position, which is commensurate with experience, is comprised of a base salary plus performance bonuses.

Salary Range for Position $55,000 - $65,000

 

 



Posted On: Wednesday, February 19, 2020
Compensation: $55,000 - $65,000



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