Loss Control Consultant

Recruits Lab - New York, NY


Our Loss Control Services organization has over 150 Loss Control associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Loss Control Consultant with responsibilities for New York City and the metropolitan area. The qualified candidate will reside in the territory. We are seeking individuals with multi-line commercial experience to complete loss control surveys and provide ongoing consulting service to a portfolio of accounts with a strong emphasis on construction.


This position is an integral part of the Construction Vertical team and will work closely with the Loss Control Services Sr. Consultants, Directors, and other SMEs. This position is a key resource for the evaluation of new and prospective business, contributes to the profitability and retention of current construction business, and provides consulting services to construction vertical accounts. Construction experience/knowledge is required.


Strong relationship, marketing and consulting skills required to interact with underwriting, agents, members, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.


Job Description


Reports to: Manager or Director. Typically does not have direct reports.


Key Responsibilities:

Coordinates or leads broad, in-depth and detailed research into account's background, industry and technical information as part of preparation for site visits, meetings, presentations and projects.


Conducts complex, comprehensive analysis of hazards, exposures, controls and the effectiveness of controls, for current members. Analyzes industry information, business or historical loss. Conducts special studies as requested, and communicates problem areas, trends and developments. Responds to special requests for information on unusual hazards, exposures or occupancies.


May coordinate workflow for larger, more complex projects. Completes assigned tasks based on established time and service standards. Balances workload with peers and ensures work is handled at appropriate level.


Determines appropriate risk rating based on professional judgment combined with the guidelines. Identifies technically sound risk improvement solutions to help members manage risk. Creates and recommends service objectives based on the risk assessment and loss analysis and makes decisions as a subject matter expert (SME) when appropriate.


Plans completion of assessments and individual work assignments to meet agreed upon timelines. Coordinates meetings with internal and external business partners to discuss service opportunities and maximize relationships. May determine and plan additional training based on outcome of site visits.


Maintains a consulting relationship with large numbers of members, business partners and agents and provides observations, solutions and follow-ups to issues with high levels of complexity to meet business needs. Functions as an ongoing resource and contact person with a high level of expertise.


Communicates risk evaluations and recommendations through technical reports. Determines appropriate method of proactive communication with internal and external business partners based on severity. Shares trends and best practices with peers through discussion and internal media platforms.


Works proactively to maintain strong working relationships with leadership, Claims business consultants, peers, etc., to share and gather information necessary to complete work, including specific projects. Engages current and prospective members and may make regularly scheduled visits to provide services that support members in meeting complex safety and risk management goals.


Builds and delivers more specific technical training in particular focus area(s) for business partners, peers and members. Plans personal development with direct supervisor and is accountable for personal progress.


Performs other duties as assigned.




Education: Bachelor's degree in safety, science, engineering, fire science or business management preferred.


License/Certification/Designation: A minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) and Associate of Risk Management (ARM).


Licenses: Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails, or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate may be ineligible to continue in the position.


Experience: Typically ten years of commercial loss control or related experience preferred.


Knowledge: Expert knowledge of safety and risk management practices and principles, including regulatory (OSHA, DOT, etc.) and national consensus codes (NFPA, etc.). Understanding of the commercial insurance business process and the fundamental role of loss control in that process. Knowledge of sales prospecting and business retention, as well as an understanding of applicable state and federal regulations.


Skills/Competencies: Advanced verbal and written communication skills to interact with all levels of internal and external contacts. Advanced technical skills. Must possess a desire to learn, grow and develop as a safety and risk management professional. Interpersonal skills to interact with leadership, internal business partners and peers. Informal leadership and influencing skills. Ability to prioritize work/time. Ability to operate a personal computer and learn/use applicable systems.


Values: Regularly and consistently demonstrates the Values and Guiding Behaviors.


Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.



Overtime Eligibility: Exempt (Not Eligible)


Working Conditions: May require frequent and overnight travel. Must have a valid driver’s license and maintain a good driving record. Must be able to conduct physical surveys. Must be able to climb, stoop, bend, balance on various heights, crawl and lift up to 50 lbs. This position may be either field or office based.


ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Posted On: Sunday, December 1, 2019

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