Job Overview

Our client is a rapidly growing service company headquartered in Alpharetta. We are looking to add an experienced systems engineer to our expanding team. The Enterprise Systems Engineer will embody a customer-first mindset, delivering seamless solutions that empower businesses to thrive. With uncompromised integrity and a passion for problem-solving, they will confidently tackle complex challenges, enjoying the opportunity to identify and swiftly resolve issues in production systems. This role will require sharp critical thinking and expertise to ensure rapid diagnosis and fixes, minimizing downtime and driving business continuity. We seek someone who is committed to excellence, can thrive in challenging situations, and leverage their skills to align with our client’s mission of delivering reliable, cutting-edge enterprise systems.

 

Responsibilities

• Provide functional expertise on IT infrastructure, hardware, and software.
• Perform investigation and testing on infrastructure to determine cause of issues and identify potential improvements.
• Make recommendations to Management of proposed changes to infrastructure, processes, or procedures to improve stability, performance, and/or growth planning.
• Contribute to the planning process to establish tasks and forecasts for work to be performed.
• Troubleshoot and resolve chronic issues.
• Improve and adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in infrastructure stability, performance, and growth planning.
• Educate peers in all planned infrastructure changes.
• Ask the right questions, in the right way, at the right time to identify issues and reduce the introduction of risk.
• Document issues thoroughly and generate Findings Report to present to Management.
• Serve as technical escalation point to I.T. team.
• Maintain an attitude of commitment through outward display of willingness.
• Practice positive interactions – lean on encouragement in place of judgment.
• Impress responsibility on others by displaying ownership in tasks.
• Understand the needs of our customers.
• Act in the best interest of our customers.
• Act in the interest of the overall team.

Qualifications

• Bachelor’s Degree in Computer Science or a related discipline, or equivalent combination of education and experience
• 5+ years delivering IT infrastructure and datacenter support and projects for SaaS systems and applications
• MCSE, Security+, and related certifications a plus
• Strong problem-solving skills and independent thinking
• Strong teamwork and partnering skills for cross-group collaboration
• Ability to contribute to a motivating environment that instills accountability
• Strong verbal and written communications skills for technical and non-technical audiences
• Ability to work well independently as well as part of a team

Technical Proficiencies

• Operating Systems; Proficiency in managing various operating systems like Windows, Linux
• Network Configuration and Security; Knowledge of network protocols, firewall management, and intrusion detection systems
• Cloud Services Management; Working familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud
• Automation and Scripting; Skilled in scripting languages like PowerShell, Bash, or Python to automate repetitive tasks and streamline processes
• Virtualization and Containerization; Experience with tools like VMware, Hyper-V, Docker, and Kubernetes for creating and managing virtual environments
• Cybersecurity and Compliance; Skills in managing and responding to security incidents swiftly to mitigate risks
• Incident Management; Hands-on experience in problem tracking, documenting resolution, Jira JSM, Confluence
• Hardware Management; Managing physical devices (e.g. servers, printers) and understanding hardware setup
• Database Management; Knowledge of SQL and NoSQL databases for managing and maintaining data integrity