Customer Service- Manufacturing- Direct Hire

Remedy Intelligent Staffing - Rochester, NY

Job Title:Customer Experience Sales Representative


Salary: $36,000-$42,000


Basic Summary of Position

Provide customers with an outstanding experience by professionally responding to their requirements effectively and in a timely manner. Follow company SOP’s and work instructions to ensure an acceptable accuracy level. Interface with other departments / engineers / outside salespeople / Area Functional Managers etc. to service all aspects, including, but not limited to: market analysis, technical assistance, pricing, lead times, job plans / set-ups, status updates, manufacturing capabilities, critical to quality features, shipping etc.


Essential Functions:

  1. Process Requests for Quotations from Customers
  2. Process PO’s from Customers
  3. Process jobs for manufacturing
  4. Provide Customers with status updates on jobs
  5. Communicate (verbally & via e-mails) with customers
  6. Analyze machining / material costs to determine profitability
  7. Work and effectively communicate with co-workers and supervisors.
  8. Ability to comply with MWI, Inc. standards of operations.
  9. Ability to adhere to the Core Values of the Company.
  10. Ability to efficiently utilize Vantage to perform daily tasks
  11. Ability to efficiently utilize Microsoft Office to perform daily tasks
  12. Ability to gain understanding of the markets / applications serviced by MWI
  13. Ability to multi-task in order to effectively service demanding customers in a fast-paced environment



  1. Strong written & verbal communication skills
  2. Good time management skills
  3. Professional Attitude / Appearance
  4. High level of organizational skills
  5. Works well within a team
  6. Willingness to learn
  7. Strives for accuracy
  8. Planning and research skills



Education:Associate Degree or Bachelor’s Degree




  1. 2 + years in customer service related position
  2. Proficiency in Microsoft Office; experience in ERP a plus
  3. Manufacturing environment experience

Posted On: Wednesday, June 12, 2019

Position Contact
Steve DeMario
(585) 261-9917
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