Manufacturing Customer Service / Inside Sales Manager
Remedy Intelligent Staffing
- Buffalo, NY
Remedy is partnering with one of our manufacturing clients to fill their Customer Service / Inside Sales Manager! This is a full-time, direct-hire opportunity with a great benefits package.
What You'll Be Doing:
Leading a team of customer service and inside sales representatives. Training, coaching and inspiring your team every day!
Build relationships with customers and ensure they are updated throughout the sales and manufacturing processes
Staying in frequent contact with customers to obtain their feedback, determine requirements and appropriate solutions
Using knowledge of the customers to identify new sales opportunities
Create, track and improve on KPIs such as order entry, on-time delivery, etc for your team to ensure internal and customer success
Serve as the department point of contact and ensure strong communication with other areas of the business such as engineering and operations
What You'll Need To Have:
Associate's Degree n business or technical field required. Bachelor's degree highly preferred
Experience leading and managing a team
At least 5 years of customer service / inside sales experience in a manufacturing environment
Proficiency using ERP and CRM systems
Proficiency in Microsoft Office Suite, including Excel
Experience compiling and analyzing data
Posted On: Tuesday, May 7, 2019
Talent Acquisition Manager
Hi! I'm Claire and I partner with companies in the Buffalo, NY area who are focused on hiring and retaining top talent! I lead recruiting for professional, direct-hire positions for Remedy's clients. These clients are typically in the manufacturing and logistics industries. I love to help people find their next best step! Let's connect on LinkedIn!