Manufacturing Customer Service / Inside Sales Manager

Remedy Intelligent Staffing - Buffalo, NY

Remedy is partnering with one of our manufacturing clients to fill their Customer Service / Inside Sales Manager! This is a full-time, direct-hire opportunity with a great benefits package.

What You'll Be Doing:

  • Leading a team of customer service and inside sales representatives. Training, coaching and inspiring your team every day!
  • Build relationships with customers and ensure they are updated throughout the sales and manufacturing processes
  • Staying in frequent contact with customers to obtain their feedback, determine requirements and appropriate solutions
  • Using knowledge of the customers to identify new sales opportunities
  • Create, track and improve on KPIs such as order entry, on-time delivery, etc for your team to ensure internal and customer success
  • Serve as the department point of contact and ensure strong communication with other areas of the business such as engineering and operations

What You'll Need To Have:

  • Associate's Degree in business or technical field required. Bachelor's degree highly preferred
  • Experience leading and managing a team
  • At least 5 years of customer service / inside sales experience in a manufacturing environment
  • Proficiency using ERP and CRM systems
  • Proficiency in Microsoft Office Suite, including Excel
  • Experience compiling and analyzing data



Posted On: Friday, July 26, 2019
Compensation: $75,000 - $85,000

Position Contact
Sarah Riley
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