Senior Sales Support (Inside Sales)

Remedy Intelligent Staffing - Rochester, NY

Senior Sales Support (Inside Sales) – Rochester, NY

Overview: The Senior Sales Support position supports one senior sales rep. Successful person will process their orders, purchase orders, keep track of sales orders and works with sales, procurement, operations, and accounting to ensure outstanding customer service.


  • Process purchase and sales orders in CRM database accurately and timely
  • Point of contact for other departments for purchase and sales orders
  • Follow up with vendors for tracking on shipments
  • Process vendor return paperwork for items failed by the test department
  • Maintain updated information in the shipping & receiving queue
  • Notify sales representative of order delays/problems
  • Escalate order issues to sales support manager when necessary
  • Assist senior sales representatives to determine essential strategic approaches for sales
  • Research, procure and negotiate product availability and pricing
  • Assist with the preparation of sales quotes and customer RFP’s
  • Identify trends in customer purchasing to assist in targeted sales development
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
  • Capturing of accurate and complete information in Customer Relationship Management system (CRM).
  • Understand and communication customer needs and requirements to sales support team for order processing
  • Maintain current account receivables for sales team
  • Other duties as needed assigned by sales management

Experience and Education:

  • Excellent verbal and written communication skills
  • Decision making, problem resolution and creative thinking skills
  • Ability to prioritize and multitask while being flexible working with changing list of priorities
  • Bachelor’s Degree required or equivalent work experience
  • Highly proficient with Microsoft Office and Outlook
  • 2+ years in customer service, sales support or administration


Posted On: Wednesday, June 12, 2019

Position Contact
Natalie Washington
Talent Acquisition Manager
(585) 771-0259
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