Technical Support Specialist - West Region

Resolvit.com - Pittsburg, CA

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Technical Support Specialist - West Region and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Technical Support Specialist - West Region, you will assist with technology setups and provide support to internal staff for a variety of products and platforms. You will interact with local and remote end users in support of information technology systems and solutions. You will also troubleshoot technical problems that come in via phone, help desk system, or in person. Additionally, you will:

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from associates
  • Prioritize and schedule problems
  • Escalate problems to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through the final resolution
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
  • Develop help sheets and knowledge base articles for end users
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Test fixes to ensure problem has been resolved
  • Perform post-resolution follow-ups to help requests
  • Provide hands-on configuration and support of computers, tablets, telephones, smartphones, and printers
  • Provide end-user training on technology solutions and applications for new and existing associates
  • Create and maintain knowledgebase documentation (procedures and solutions)
  • Work within a fast-paced information technology environment with a leading-edge technology mindset

What You’ll Need to be Successful:

  • At least 2 years of experience in a technical support environment with an emphasis on hardware/software troubleshooting
  • Bachelors’ degree in information technology or a related field, or equivalent experience
  • Technologically savvy with experience in MS Office products and Windows-based computer applications
  • Ability to interact positively with end users, managers, and executives in a support capacity
  • Team player with good communication skills and strong work ethic
  • Proven success with Windows 7 or 10 installation, configuration, and troubleshooting
  • Experience troubleshooting and support the following applications: Microsoft (Office, Internet Explorer, and SharePoint); Anti-Virus, Anti-Spam, and Anti-Malware software; mobile devices (Apple, Android); and various common desktop applications (Adobe)
  • Experience with light administration and use of Microsoft Networking – Active Directory (users, groups, security), Remote Desktop (RDP), Exchange, and SharePoint
  • Computer hardware troubleshooting, support, and maintenance experience (Disk, RAM, CD/DVD, Peripherals)
  • Basic understanding of network concepts (TCP/IP, Wi-Fi, VLANs)
  • Experience with basic application protocol troubleshooting and support of email (Outlook) and HTTP (IE, Firefox, Chrome, Safari)
  • Experience configuring and supporting multifunction devices (copy/print/scan/fax)
  • Strong computer literacy skills with the ability to read and comprehend basic technology documents and whitepapers
  • High level of diplomacy and tact for internal and external interaction
  • Professional, enthusiastic, and friendly demeanor
  • Strong organizational skills and the ability to effectively prioritize and balance multiple projects
  • Highly motivated self-starter with the ability to accept responsibility and follow through without close supervision
  • Ability to work independently and as part of a team
  • Highly articulate verbal, written, and interpersonal communication skills

Great Additional Skills:

  • 2 to 4 years of experience in a progressive information technology area
  • Mac OSX Installation, configuration, and troubleshooting experience
  • Knowledge of VoIP (Voice over IP) concepts
  • Familiarity with Windows Server administration
  • MCP or A+ certification

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Tuesday, April 12, 2022



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.