ERP Systems Manager

Resolvit.com - Durham, NC

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as an ERP Systems Manager and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the ERP Systems Manager, you will oversee the ERP team and all activities as they relate to supporting the Microsoft Dynamics 365 ERP system. You will be responsible for system upgrades, working with vendors to resolve technical issues, and working with the customer base to ensure that review of new processes and testing are done in a compliant manner. You will also lead the configuration and maintenance of value-added solutions to meet the defined requirements and reporting needs of the business. Additionally, you will:

  • Be responsible for troubleshooting and problem resolution, management of system resources, internal user performance, and support and maintenance of all system environments
  • Be the subject matter expert of the Microsoft Dynamics 365 ERP system and other related systems
  • Analyze business process issues and improvement opportunities and provide solution recommendations to the business and IT management
  • Document and assist users in defining business requirements, process maps, and use cases
  • Investigate feature requests, clarify user requirements and objectives, understand software functionality, and recommend appropriate solutions to improve business effectiveness and efficiency
  • Develop user training materials and deliver end user training
  • Provide expert advice to the business in best use of all Microsoft Dynamics 365 ERP system modules
  • Verify data integrity, functional integrity testing, and data maintenance
  • Fulfill ad-hoc business reporting needs and assist with interpretation of data
  • Ensure business applications comply with relevant standards and compliance regulations
  • Work with Vendor(s) to document and ensure Disaster recovery capability
  • Manage third party vendors to ensure adherence to budget, time management, system uptime, and performance of hosted systems
  • Support data exchange activities with interfaced systems
  • Partner with the various departments regarding proposed system related projects to develop an understanding of their business processes, assess end user needs, and evaluate system related projects
  • Ensure changes are managed under change control to ensure system remains in a state of validation compliance in line with site and corporate documentation and regulatory requirements
  • Understand data migration and data integration approaches and technologies
  • Work with the data management team to drive data quality and data standardization
  • Utilize expertise of application features to recommend and facilitate solutions and new features that meet business requirements and resolve questions related to process changes impacting applications
  • Provide technical leadership to develop product roadmaps, assess the suitability of products, and provide direction to service and software vendors and/or IT to ensure technical solutions meet current and future business and department objectives
  • Investigate problems with Microsoft Dynamics 365 ERP modules, diagnose root causes, and resolve issues
  • Develop and maintain documentation of applications, including process workflow diagrams, detailed business requirements, reports, FDDs, and FRDs
  • Manage assigned projects and ensure changes conform to company Policies, Standard Operating Procedures (SOPs), Work Instructions (WIs), and other documentation
  • Understand current metrics and define KPIs to support departmental and company objectives
  • Support audits and periodic review processes as required
  • Ensuring adherence to OLAs with the business and vendor SLAs

What You’ll Need to be Successful:

  • 8 to 10 years of experience with business systems analysis and architecture in the biotechnology and/or pharmaceutical industries
  • At least 3 years of experience working with Microsoft Dynamics AX or 365 ERP
  • Bachelor’s degree in computer science or information technology
  • Strong functional and technical expertise with Microsoft Dynamics AX2012 or Microsoft Dynamics D365 for Finance and Operations
  • Experience working in a regulated or life sciences industry
  • Working knowledge of CFR part 11 requirements and direct experience with systems implementation in a validated environment using a Computer System Validation Framework
  • Understanding of software/system development life cycle methods
  • Interpersonal skills necessary to form effective relationships with the user community, IT colleagues, and external vendors
  • Experience working both independently and in a team-oriented, collaborative environment
  • Ability to conform to shifting priorities in company requirements
  • Ability to elicit cooperation from a wide variety of persons in different departments
  • Ability to communicate ideas in both technical and user-friendly language
  • Strong written and oral communication skills
  • Ability to comprehend, interpret, and comply with company policies and procedures
  • Experience developing documents for business requirements and process workflow diagrams
  • Hands-on experience with design to prototype process such as requirements generation, design reviews, implementation, and validation of design
  • Experience with Power BI, Flow, and Power Automate

Great Additional Skills:

  • Hands on experience implementing enterprise applications
  • Experience generating system and/or custom reports and workflows in Microsoft Dynamics AX or 365 ERP
  • Strong technical aptitude and the ability to learn new processes and systems quickly
  • Ability to work independently as well as in a team, effectively manage multiple priorities, and solve complex problems
  • Excellent organizational skills with strong analytical and quantitative background
  • Self-motivated and directed, critical thinking skills, and effective presentation and negotiation skills to manage a broad range of stakeholders,
  • Excellent interpersonal, written and verbal communication skills to build and maintain positive relationships across the organization
  • Organizational change management experience
  • Experience leading a geographically dispersed team
  • Project management experience
  • French fluency (spoken\written)

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Monday, April 5, 2021



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.