Tier I Service Desk Consultant

Resolvit.com - Morrisville, NC

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Tier I Service Desk Consultant and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Tier I Service Desk Consultant, you will handle the normal influx of support requests. You will route cases. You will also document procedures for handling different types of cases. Additionally, you will:

  • Interface with vendors with respect to user issues
  • Handle cases
  • Maintain app support for confluence pages
  • Perform upgrades and migrations
  • Handle change requests for updates to staging or production

What You’ll Need to be Successful:

  • Experience with AWS and/or Azure
  • Experience with Office 365, SharePoint, and Virtual Desktop Experience
  • Experience with configuration (new issue types, custom fields, and permissions)
  • Script to support experience (JIRA-to-Confluence updates and Jelly script for case creation)
  • User/group administration experience
  • Experience using a ticketing system such as JIRA or Remedy
  • Experience supporting users remotely over the phone and using remote control tools

Great Additional Skills:

  • Basic Window Server administration skills
  • Some exposure to UNIX/Linux command line
  • Understanding of ITIL processes

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.

 



Posted On: Monday, June 20, 2022



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.