Tier I/II Support Analyst

Resolvit.com - Raleigh-Durham, NC


Bringing Solutions That Make Business Better

Join Resolvit as a Tier I/II Support Analyst and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Tier I/II Support Analyst, you will maintain client cloud environments, provide app support for SharePoint pages, handle day-to-day operational cases, troubleshoot PC or Mac related problems, handle high priority incident response. You will also handle the normal influx of support requests, route cases, document procedures for handling different types of cases, and interface with vendors with respect to user issues.

What You’ll Need to be Successful:

  • Experience with AWS or Azure environments
  • PC and/or Mac support experience
  • A focus on customer service and customer relations
  • Strong communication skills
  • Team player mentality
  • User/group administration experience
  • Experience using a ticketing system such as JIRA or ServiceNow
  • Experience supporting users remotely over the phone and using remote control tools
  • Experience handling high priority incidents, managing an incident situation and driving resolution.

Great Additional Skills:

  • Terraform experience
  • Basic Windows Server administration skills
  • Basic Linux server administration (Red Hat Enterprise Linux) skills
  • Some exposure to UNIX/Linux command line
  • Some exposure to Windows Server and Active Directory administration tasks
  • Understanding of ITIL processes
  • Experience with SCCM (Microsoft Configuration Manager), JAMF, Code42 CrashPlan, Bitlocker, or Filevault.


At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.

Posted On: Tuesday, September 14, 2021

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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.