Businss Analyst/Scrum Master

Resolvit.com - Cleveland, OH

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Business Analyst/Scrum Master and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Business Analyst/Scrum Master, you will orchestrate the delivery of solutions to support data driven decision making. You will identify the business-driven requirements and work with the Analytics team to identify and deliver solutions. You will also present solutions and work with stakeholders to optimize selection and implementation. Additionally, you will:

  • Gather requirements from stakeholders across all business functions and determine analytic business needs
  • Manage team tasks and priorities with Agile techniques to implement solutions and continuous enhancement along with follow ups
  • Document requirements for stakeholder approval
  • Manage priorities and resources (both internal and external) to deliver projects and ensure successful outcomes
  • Manage Jira board and play Scrum Master role in huddles
  • Manage priorities for analytic system fixes and enhancements
  • Provide solution documentation
  • Implement efficient solutions with minimum workarounds
  • Maximize stakeholder engagement
  • Provide resources to users to assist with solution adoption
  • Monitor support tickets
  • Proactively identify ways of improving service to customers
  • Proactively pick up tasks that need doing
  • Coordinate team tasks to deliver SLAs as per current ticketing system
  • Maintain awareness of and compliance with company quality control, compliance, confidentiality, and intellectual property policies
  • Maintain all files and records in an accurate manner to ensure ease of retrieval of information
  • Ensure accuracy and accessibility of records and data
  • Keep close communications with other divisions to deploy solutions, changes, and fixes as required by the business
  • Maintain and enhance reporting and BI systems without business interruption/disruption
  • Manage external vendor relationship to ensure quality delivery is achieved
  • Manage change management processes

What You’ll Need to be Successful:

  • Knowledge of Agile best practices, analytical systems (S&OP, FP&A, ERP, Microsoft Stack), and BI
  • Business analysis skills (requirement gathering, solution specification)
  • Experience with Agile work processes
  • Experience with change management processes
  • Experience with support at all user levels
  • Effective and quick troubleshooting abilities
  • Excellent customer service skills
  • Excellent communication skills (written and verbal)
  • Well-developed interpersonal skills
  • Punctuality
  • Confidentiality, integrity, and discretion
  • Patience and attention to detail
  • Ability to work PST business hours

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Wednesday, August 25, 2021



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.