IT Operations Service Director - Remote


Bringing Solutions That Make Business Better

Join Resolvit as an IT Operations Service Director and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the IT Operations Service Director, you will lead the service teams to maintain a reliable, high performing, and agile set of integrated services, manage internal and external providers delivering an excellent customer experience, and evolve IT Operational Services to continually meet business needs. You will assist the CIO in defining and developing the Global Service model to align these teams to provide a consistent set of global services leveraging resources across regions and in line with business requirements. You will also maintain a positive relationship with customers, identify customer needs, and ensure that the service teams and service providers are able to meet these needs with an appropriate catalogue of services. Additionally, you will:

  • Understand, anticipate, and influence customer demand for operational services
  • Help to decide on a strategy to serve customers in cooperation with the CIO and IT Leadership Team and develop the operational service offerings and capabilities
  • Be responsible for communicating and implementing the service strategy
  • Be responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
  • Ensure the confidentiality, integrity, and availability of an organization’s IT assets, information, data, and IT services
  • Identify and manage risks that could seriously impact IT services
  • Input to the design of quality, secure, and resilient new or improved services
  • Provide input to the negotiation of Service Level Agreements and ensure these are met by all internal and external service providers
  • Make sure that all IT Service Management processes, Operational Level Agreements, and Underpinning Contracts are appropriate for the agreed service level targets
  • Monitor and report on service levels
  • Ensure that value for money is obtained from all service suppliers
  • Make sure that contracts with suppliers support the needs of the business and that all suppliers meet their contractual commitments
  • Ensure that all day-to-day operational activities are carried out in a timely and reliable way
  • Identify and manage improvements to IT Service Management processes and IT services
  • Continually measure the performance of the service teams and service providers and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness

What You’ll Need to be Successful:

  • At least 5 years of experience managing IT services
  • ITIL qualified
  • Good intrapersonal and communication skills
  • Excellent organizational skills with the ability to self-manage and to manage a team across multiple regions and time zones
  • Experience in multi-regional service provisioning
  • Ability to forward plan and participate in strategic thinking
  • Commercial awareness and acumen
  • Ability to manage 3rd party service contracts


At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.

Posted On: Friday, September 17, 2021

Apply to this job
  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.