Salesforce Administrator

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as Salesforce Administrator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Salesforce Administrator, you will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the company organizations running Salesforce as their CRM system, including Communities and Marketing Cloud integrations, Distributed Marketing, and MC Connect. You will be responsible for key activities on Salesforce, Communities, and Marketing Cloud integrations including system administration, system configuration (especially around customization of objects), user roles and profiles setup, permission sets, fields, record types, page layouts, list views, reports, dashboards, requirements, training, and ongoing support. You will also provide tier one support by identifying, logging, tracking, resolving and escalating all incoming user-reported incidents. Additionally, you will:

• Understand all aspects of Salesforce, Communities, Marketing Cloud integrations configuration, and technical or functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades, and provides tier one support by identifying, logging, tracking, resolving, and escalating all incoming user incidents
• Execute all configuration changes and manage the administration of Salesforce, Communities and Marketing Cloud Integrations, including but not limited to managing security settings, conducts security and configuration audits, the configuration user accounts, profiles, roles, permission sets, personal page layouts, custom fields, email, and mail merge templates, list views, case assignment rules, security settings, reports, dashboards, navigation, work flow triggers, workflow alerts, and automated notifications
• Partner with the IT team and user community to identify their business requirements
• Analyze business processes
• Analyze source data
• Produce functional specifications, data flows, and business rules
• Assists with the implementation of specifications
• Communicates regularly with the Salesforce, Communities and Marketing Cloud Product Owners, users, IT support team, and other stakeholders to ensure functionality meets Enterprise business needs through a managed backlog and release plan
• Serve as liaison with IT technical resources in areas related to system support
• Assist in implementing business processes, workflows, and applications in Salesforce, Communities, and third-party tools such as Rollio and WalkMe while adhering to Saleforce best practices
• Define and advocate technical collaboration across systems and functional departments within Enterprise
• Assist in developing and analyzing functional solutions for integrating Salesforce, Marketing Cloud, and Communities with other applications
• Maintain updated system documentation and Salesforce policies and procedures
• Build, maintain, and runs Salesforce reports and dashboards when necessary, including folder permissions, per business requirements and for monitoring data quality to ensure data remains accurate

What You’ll Need to be Successful:

• At least 2 years of experience
• Bachelor's degree in computer science or related field
• Ability to work as part of a collaborative team to be successful
• Proactive; initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered
• Ability to communicate with confidence, build relationships through inspiring trust and sharing information, and be able to challenge assumptions
• High-level familiarity with related IT system and business application capabilities to make recommendations about potential up or downstream integration or functionality intersection points
• Demonstrated strong technical aptitude with hands on experience
• Salesforce functional and administration skills
• Proven solid understanding of Salesforce’s capabilities including Financial Services Cloud CRM, Marketing Cloud, and Communities along with limitations, and can articulate those to others
• Demonstrated experience as a Salesforce Administrator
• Proven experience as a Business Analyst desired, demonstrated ability to elicit requirements using interviews, document analysis, requirement documents, use cases, and workflow analysis
• Proven strong presentation, technical writing, analytical, and communication skills
• Proven examples of good decision-making skills when dealing with multiple alternatives
• Demonstrated ability to conceptualize and use new methodologies
• Proven experience identifying and resolving medium-high risk problems where independent decision-making and initiative were practiced
• Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction, and style
• Proven experience coordinating multiple projects and assignments simultaneously and completing assigned tasks accurately and on a timely basis
• Proven examples of working with end-users to resolve system and procedural issues
• Demonstrated strong ability to communicate effectively to intermediate levels and management within the organization and to effectively manage stakeholders
• Proven outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams
• Demonstrated self-starter, comfortable with ambiguity, able to think big while paying careful attention to details, and enjoy working in a fast-paced, dynamic environment
• Proven strong organizational and project management skills, able to plan, prioritize, and meet deadlines
• Proficient in word processing, spreadsheet, presentation, and database applications
• Proficiency with the Microsoft Office Suite of products
• Experience in the Salesforce Suite of products
• Certified Salesforce Administrator

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

• Medical, dental, and vision insurance
• Life insurance coverage
• Long-term and short-term disability coverage
• 401(k) retirement plan with matching
• Professional support from our Client & Employee Optimization Specialist
  

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.