Technical Account & Implementation Manager - Remote


Bringing Solutions That Make Business Better

Join Resolvit as a Technical Account & Implementation Manager and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the echnical Account & Implementation Manager, you will work with the client services, media operations, and engineering teams across a variety of projects involving chatbots, custom websites, paid media, influencer media, and digital offers for national brands, retailers, and agencies. You will work closely with product and engineering teams configuring and implementing platform technology to accomplish client objectives through a combination of conversational chatbots, websites, and integrated paid media. You will also build custom bots or websites to deliver to clients, set up and test digital offers, integrate ad products with multi-channel bots; report on campaign performance; and occasionally advise clients or sales. Additionally, you will:

  • Configure chatbots for clients based on campaign objectives
  • Translate client requirements into technical specifications for custom websites
  • QA chatbots and websites in test environment and production prior to client delivery
  • Connect chatbot(s) to client properties such as Messenger or Instagram, and test
  • Plan, create, and test unique URLs used by the Media Ops team or external agencies to trigger chatbot experiences and provide attribution tracking
  • Configure supporting landing pages that support media for conversational experiences
  • Collaborate with client-facing teams to advise clients on the best solutions based on technical feasibility and campaign objectives
  • Work with Client Services during implementation and optimize campaigns when live, occasionally speaking with clients or agencies
  • Set up and coordinate digital offers and integrate them into chat experiences
  • Monitor and report on campaign performance to internal and external stakeholders
  • Manage multiple projects, learn new technologies, work within tight deadlines, and thrive in a fast-paced technical environment

What You’ll Need to be Successful:

  • Strong attention to detail
  • Willingness to test everything
  • Ability to read and edit HTML, JavaScript, and JSON
  • Experience supporting technical solutions
  • Excellent analytical skills
  • Experience with Excel and pivot tables
  • Great verbal and written communication skills
  • Experience with paid media and optimization strategies

Great Additional Skills:

  • UX copywriting experience

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.

Posted On: Tuesday, May 24, 2022

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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.