Intelligent Virtual Agent Analyst

Resolvit.com - Stamford, CT

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as an Intelligent Virtual Agent Analyst and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Intelligent Virtual Agent Analyst, you will define and refine the knowledge built within an IVA. You will meet project deadlines and communicate project statuses to the appropriate project managers. You will also communicate to a wide variety of project stakeholders and team members in an organized and professional manner. Additionally, you will:

  • Perform monthly continuous improvement analysis and follow up analysis for recently added tenants
  • Provide ad hoc reports to stakeholders
  • Map designs for FAQ and simple conversation flows
  • Recommend improvements to existing simple conversation flows
  • Audit IVA responses during analysis
  • Report on IVA performance metrics
  • Report ROI projections and measure previously implemented recommendations
  • Present all recommendations to project stakeholders
  • Document build tasks for natural language engineers for all approved recommendations
  • Serve as a primary point of contact on certain assignments/duties

What You’ll Need to be Successful:

  • 2 to 5 years of data analyst experience in a corporate setting
  • Bachelor’s degree in a related field such as data analytics, linguistics, or an equivalent degree relating to data and/or language or equivalent work experience
  • Acute understanding of business priorities and user behavior data to define the appropriate recommendations for improving the overall functionality and performance of the solution
  • Ability to learn proprietary software programs and demonstrate their ability to successfully complete training and follow best practices
  • Excellent communication and presentation skills to a wide variety of audiences

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Thursday, March 5, 2020



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