Senior Service Desk Technician

Resolvit.com - Salem, OR

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Senior Service Desk Technician and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Senior Service Desk Technician, you will support and assist employees in the installation, troubleshooting, and maintenance of computer hardware systems, software, networks, or related technology. You will provide daily support to end users both onsite and offsite (field and overseas) by assisting with problem analysis and help desk ticket resolution. You will also set up and deliver workstations and necessary peripheral devices as assigned. Additionally, you will:

  • Provide advice on resolving technology related issues which may include network, hardware, phones, and printers
  • Monitor and properly manage assigned help desk tickets
  • Maintain proper logs and records of computer and software deployments
  • Assist workers in the use of hardware, software, or other technology
  • Basic knowledge of networking, TCP-IP, VoIP, Microsoft Windows, and Server
  • Understanding of networking technology including routing, switching, wireless technology, firewalls, VPN, and remote access

What You’ll Need to be Successful:

  • Associates degree or equivalent technical certification
  • At least 3 years of experience with computer networking and support
  • Demonstrated success as a computer technician
  • Knowledge of IT terminology and functional understanding of Service Management and Delivery
  • Knowledge of networking, internet security, and troubleshooting
  • Proven success in customer service
  • Ability to train staff with varying degrees of proficiency on technical content
  • Ability to handle constantly changing workload and priorities
  • Ability to effectively communicate both verbally and in writing

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Wednesday, October 13, 2021



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.