Sr. Manager/ Director , Program Management Office - Miami, FL


Bringing Solutions That Make Business Better

Join Resolvit as a Sr. Manager/Director, Program Management Office and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Sr. Manager/Director, Program Management Office, you will play a central role in overseeing global, cross brand strategic programs with a key focus on the point-of-sale rollout. You will support program delivery resources in the brands and oversee deployment, risk management and mitigation, program documentation, and analytics. You will also work with senior internal and external stakeholders to track and communicate progress against key metrics, determining appropriate steps to ensure continued progress. Additionally, you will:

  • Oversee all workstreams in single portfolio and ensure dependencies are understood and planned for
  • Occasionally manage cross functional program work streams
  • Lead project teams through scoping definition and ensure all execution efforts align to program goals
  • Define standards for all projects and maintain high quality outputs throughout the project lifecycle
  • Recommend corrective actions if the project is not meeting scope, budget, and scheduled milestones
  • Escalate any prioritization needs/decisions as needed
  • Conduct periodic stakeholder meetings to ensure status clarity and clear expectations
  • Participate in tracking and reporting to manage consistent metrics for measuring and reporting for all projects
  • Oversee the central project portfolio roster which includes key relevant metrics
  • Take over responsibility for the project portfolio scorecards
  • Support the project delivery approach across the organization, working closely with executives
  • Ensure standardized and relevant document templates are available from a central repository
  • Encourage knowledge transfer and lessons learnt activities within the PMO and business project teams to drive best practice
  • Ensure a risk management program exists and is being followed
  • Error check/oversight risk identification and mitigation plans from projects
  • Assess risk management within projects for accuracy/completeness and cross functional implications
  • Make proactive recommendations throughout each project approach, redirection if needed, timing priorities, and deliverables.
  • Strategic thinking that accounts for potential risks and opportunities
  • Provide for documentation, guidance, and metrics on the program/project
  • Ensure a standard is met for work plan/tracking and that the project is meeting the standard
  • Responsible for creation and maintenance of portfolio management dashboards and executive summaries
  • Coordination of project meetings for work streams assigned to lead
  • Creating and monitoring project logs to ensure timely communication, follow up, and updates for actions, issues, risks, and decisions for the project
  • Produce project presentations suitable for an executive audience
  • Contributes to the flow of communication within the team by actively participating in team meetings

What You’ll Need to be Successful:

  • At least 8 years of experience in project management
  • At least 8 years of professional work experience in QSR or retail
  • Bachelor's Degree in information technology OR Bachelor’s Degree in business administration
  • Strong verbal and written communication skills
  • Excellent presentation, negotiation, and influencing skills
  • Solid understanding of the software development lifecycle
  • Customer service focus and empathy for a 24/7 business cycle
  • Ability to cultivate and maintain strong working relationships
  • Ability to assemble and clearly communicate technical information to all levels of the organization
  • A methodical and process-oriented approach with a focus on KPIs
  • Proven ability to influence cross-functional teams without formal authority
  • Desire to thrive in a fast-paced, often changing, and sometimes ambiguous environment
  • Ability to balance multiple competing priorities successfully
  • Ability to understand and manage complex technology solutions
  • Energetic, enthusiastic, organized, and customer-focused with a strong attention to detail
  • Desire and ability to build strong, cohesive relationships at all levels of the organization
  • Self-driven leader who actively works to remove barriers to achieving results


At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist
  • We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.

Posted On: Tuesday, July 19, 2022

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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.