Salesforce Service Cloud Product Owner

Resolvit.com - Remote

RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Salesforce Service Cloud Product Owner and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Salesforce Service Cloud Product Owner, you will work with the Product Manager on the overall strategy and roadmap of the CRM platform, focusing on capabilities around Salesforce Service Cloud and Salesforce Marketing Cloud. You will work with global business stakeholders to ensure the successful rollout of Service Cloud globally. You will also continuously learn about the capabilities in this space and be a thought leader influencing the features delivered on the platform. Additionally, you will:

  • Manage effective stakeholder engagement across all levels - this includes the ultimate users of the platform, benefactors, executives, and champions
  • Work with the Product Manager to groom features, break down stories, and facilitate story grooming with the scrum teams
  • Understand and communicate the value being delivered by features in the platform
  • Encourage creativity and challenge traditional thinking to solve business problems
  • Focus on ensuring the platform is able to scale and deliver global standard capabilities
  • Keep abreast of industry trends through benchmarking and participation in professional associations in order to lead strategic business direction

What You’ll Need to be Successful:

  • At least 5 years of experience as a technology professional
  • Bachelor’s degree in computer science, information technology, management information systems, or related field or equivalent experience
  • Expert level understanding of Salesforce
  • Understanding of Service Cloud and Marketing Cloud process and capabilities
  • Ability to understand business problems and bridge with technology capabilities
  • Experience with Agile teams and delivery
  • Experience as a Product Owner across multiple scrum teams or Product Owner at a scrum of scrums level
  • Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
  • Commitment to a culture of continuous improvement
  • Exceptional customer service skills and extensive experience working in a team-oriented, collaborative environment
  • Ability to communicate effectively with users, executives, and senior leaders at all levels
  • Ability to effectively prioritize and execute tasks
  • Strong communication, influencing, and presentation skills
  • Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities

Great Additional Skills:

  • Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
  • Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
  • Agile Product Owner Certification

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Long-term and short-term disability coverage
  • 401(k) retirement plan with matching
  • Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.



Posted On: Friday, March 12, 2021



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  • It is the policy of Resolvit, LLC to provide and administer employment, training, compensation, promotion, benefits and employment practices without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, medical condition, veteran status, marital status, or political affiliation.