Route Networking Group

Route Networking Group Current Positions

Client Services Specialist

Route Networking Group - Boise, ID

Route Networking Group is partnering with our client to find a friendly, highly skilled client services representative. In this role, your duties include fostering positive client relations, processing information, managing inquiries, and promptly resolving customer complaints or escalating complaints to the appropriate person.

Duties and responsibilities include:

  • Ensuring a positive and professional client service experience
  • Managing client inquiries via email and phone
  • Managing daily tasks via company software and task management software
  • Directing client complaints or complex queries to relevant departments in a timely manner
  • Executing company processes related to collecting data, managing contracts, validating invoices, etc.
  • Providing clients with requested information
  • Building positive client relations by checking in regularly and following up on active processes
  • Maintaining client records and documenting processes
  • Identifying potential client services concerns and facilitating proactive intervention steps
  • Keeping track of new services
  • Recommending improvements based on client services feedback

What You Will Bring:

  • High school diploma or GED
  • 2-3 years of experience in client services, administrative support, a professional office setting, or a similar role
  • Administrative experience in the printing industry or in accounts receivable/accounts payable is a plus, but not required
  • Proficiency in Office 365 suite
  • Excellent computer skills, especially typing
  • Attention to detail
  • Exceptional ability in providing professional, efficient, and friendly client services
  • Ability to coordinate with other departments on client-related matters
  • Ability to keep updated on new developments in the field of client services
  • Excellent interpersonal and recordkeeping skills

Hours and Location:

  • Monday - Friday, Full time
  • In Boise office (remote work options will be determined after at least 6 months of in-person work)

Benefits

  • Flex time (5 paid holidays per year plus generous allotment of flex days for employee to use)
  • Health Insurance
  • 3% SIRA Retirement Match
  • Monthly Cell Phone Reimbursement
  • Opportunity for growth and advancement
  • Supportive team environment

Interested in learning more? Awesome! Email us with a copy of your resume to: hello@routenetworking.com

 

 

 

 

 

 

 



Posted On: Friday, November 18, 2022



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