Acts as the primary point of contact for specific customers. The primary focus of this position will be in the areas of customer experience, sales and operations. From a customer service and sales perspective, activities are devoted to customer contacts, and proactive problem diffusion and management of all new projects and open orders.
In regard to operations, close work and communication with the managers of each existing department to develop cohesive strategies and corresponding timelines for each new project and manages all activities related to reorders for assigned customer.
Essential Duties and Responsibilities:
Primary responsibility as the point of contact for all aspects of new projects and reorders for assigned customers and acts as a liaison with all internal departments and delivering a phenomenal customer experience to the customer.
Responsible for coordinating all aspects of new projects from ideation with customer to completion of first order.
Responsible for coordinating all aspects of reorders for assigned customers from receipt of order through completion of orders which includes creation and management of open order reports on a regularly scheduled basis.
Responsible for communicating to customers, either verbally or in writing, on a timely basis regarding any customer concerns, company concerns, or other important information.
Responsible for conducting customer meetings whether on-site or at designated meeting spot as required.
Secondary Duties and Responsibilities:
Responsible for acting as the liaison between the customer and our internal departments, coordinating meetings, calls, and problem solving for the customer.
Represents the customer in all aspects of the business relationship with our internal departments.
Knowledge & Skills:
Ideal Candidate Qualifications:
Excellent customer service skills, ability to communicate clearly to both external and internal customers.
Ability to work successfully with customers in difficult situations and communicate clearly either verbally or in writing.
Bachelor’s degree and 1 year of experience or equivalent of education and experience.
1-2 years of relevant customer service and project management experience with high level of
Accountability or equivalent of education and experience.
Preferable to have direct experience in the personal care, cosmetic or fragrance industry.