Outbound Sales Representative
Outbound sales representatives will contact prospects and customers to sell services. Make cold calls to leads and generate sales for the organizations across all industries.
Outbound Sales Representative Duties and Responsibilities
Outbound sales representative has a simple goal: convert leads into sales. To accomplish this feat, the outbound sales representative performs the following tasks:
Outbound sales representatives simultaneously provide prospects and customers with information about the business services without sounding “robotic” or “rehearsed.” As such, outbound sales representatives will possess a strong customer service background.
Retrieve Customer Information
Outbound sales representative will set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systems. They will multitask frequently and in many instances update records in a computer system while conversing with customers.
Respond to Customer Concerns and Questions
The outbound sales representative understands the company’s products services and their advantages and disadvantages. Outbound sales representative will quickly address customer concerns and questions and overcome potential roadblocks.
Provide Inbound Call Assistance
Outbound sales representatives possess communication skills that make it easy to transition between outbound and inbound calls.
Outbound Sales Representative Skills and Qualifications