Pet Friendly Customer Service/Customer Care Representative - San Diego

Seasoned Recruitment - San Diego, CA

Job Summary: Our Client Service Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively, and with empathy.


  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding our services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
  • Process admissions and discharges accurately; schedule follow up appointments as necessary
  • Process invoices and payments accurately; educate clients in alternate payment options
  • Update and maintain client/pet records and files in accordance with our legal requirements
  • Manages pet insurance claims from initiation to completion
  • Assist with other administrative duties such as scanning, faxing, emailing


  • Previous experience in, and passion for, delivering exemplary client service.
  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.
  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.
  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.
  • Support team members in reaching common goals.
  • Listening and responding appropriately to the concerns of clients and team members.
  • Demonstrate proficiency in computer skills
  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.
  • Ability to be flexible in your schedule


  • Full Benefits (Medical, Dental, Vision)
  • 401(k) • Paid Time Off
  • Flexible Spending Plans
  • Continued Education Benefits
  • Veterinary Services Benefits
  • And much more!

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