Pet Friendly Customer Service/Customer Care Representative - San Diego

Seasoned Recruitment - San Diego, CA

Job Summary: Our Client Service Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively, and with empathy.

Responsibilities:

  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding our services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
  • Process admissions and discharges accurately; schedule follow up appointments as necessary
  • Process invoices and payments accurately; educate clients in alternate payment options
  • Update and maintain client/pet records and files in accordance with our legal requirements
  • Manages pet insurance claims from initiation to completion
  • Assist with other administrative duties such as scanning, faxing, emailing

Qualifications:

  • Previous experience in, and passion for, delivering exemplary client service.
  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.
  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.
  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.
  • Support team members in reaching common goals.
  • Listening and responding appropriately to the concerns of clients and team members.
  • Demonstrate proficiency in computer skills
  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.
  • Ability to be flexible in your schedule

Benefits:

  • Full Benefits (Medical, Dental, Vision)
  • 401(k) • Paid Time Off
  • Flexible Spending Plans
  • Continued Education Benefits
  • Veterinary Services Benefits
  • And much more!




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