Customer Service / Sales Support

Seasoned Recruitment - Riverton, UT

Solutions Center Representative.

General Summary of Position.

  • The Customer Service Representative will provide resolution to customer inquiries on issues with orders and/or provide technical assistance on the product.
  • This person needs to be organized, professional, energetic, and enjoy their work.
  • Must be able to work quickly, be task & detail-oriented, able to meet deadlines, and work with little to no supervision.

Essential Duties & Responsibilities.

  • Manages customer inquiries regarding orders.
  • Handles and resolves customer complaints.
  • Provides technical assistance on the product.
  • Ability to close consumer sales.
  • Researching required information using accessible resources.
  • Recording details of comments, inquiries, complaints and actions taken.
  • Initiate product replacement, tracking with delivery services and customer follow-up.
  • Answer phone calls and emails professionally.
  • Other duties as assigned.

Required Knowledge, Skills, and Abilities.

  • Strong organizational skills.
  • Problem-solving skills.
  • Ability to manage multiple priorities and projects effectively.
  • Exceptional Communications Skills (oral and written).
  • Ability to work independently and in a team environment.
  • Working knowledge of Microsoft Office Suite.
  • Outstanding customer service skills (friendly, courteous, and helpful).

Education and Experience Requirements.

  • More than 1 year of customer service experience in a sales support environment.
  • Able to work a flexible schedule to include weekends and holidays.

Physical Requirements.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 25-50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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