Solutions Center Representative.

General Summary of Position.

• The Customer Service Representative will provide resolution to customer inquiries on issues with orders and/or provide technical assistance on the product.
• This person needs to be organized, professional, energetic, and enjoy their work.
• Must be able to work quickly, be task & detail-oriented, able to meet deadlines, and work with little to no supervision.

Essential Duties & Responsibilities.

• Manages customer inquiries regarding orders.
• Handles and resolves customer complaints.
• Provides technical assistance on the product.
• Ability to close consumer sales.
• Researching required information using accessible resources.
• Recording details of comments, inquiries, complaints and actions taken.
• Initiate product replacement, tracking with delivery services and customer follow-up.
• Answer phone calls and emails professionally.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities.

• Strong organizational skills.
• Problem-solving skills.
• Ability to manage multiple priorities and projects effectively.
• Exceptional Communications Skills (oral and written).
• Ability to work independently and in a team environment.
• Working knowledge of Microsoft Office Suite.
• Outstanding customer service skills (friendly, courteous, and helpful).

Education and Experience Requirements.

• More than 1 year of customer service experience in a sales support environment.
• Able to work a flexible schedule to include weekends and holidays.

Physical Requirements.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25-50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.