WORK FROM HOME - Healthcare Patient Support Agent

Seasoned Recruitment - New Orleans, LA

Role Description:

  • Serve as the primary point of contact for our clients ensuring that they are delighted and access care seamlessly
  • Educate clients about our company and our providers, and how we can help them, with the goal of getting them to initiate treatment
  • Match and schedule clients with providers that meet their needs
  • Answer client questions in a timely manner by effective problem solving and troubleshooting issues
  • Communicate with clients via phone, email, and text
  • Help clients with insurance issues and questions
  • Develop processes to streamline support

Minimum Qualifications:

  • 1 year of customer support experience

Preferred Qualifications:

  • Experience at a healthcare company
  • Experience in customer service, preferably some sales experience
  • Super-user of computers and software programs, Salesforce preferred
  • Experience working in dynamic, fast-paced environments

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