The Engagement Manager position is an integral part of our long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, you must have the passion and desire to work in an entrepreneurial and fast-paced environment.

Responsibilities

• Own and lead multiple, simultaneous customer engagements implementing our SaaS solution which includes our Program Studio, mobile Employee Experience applications, and Partner APIs, utilizing project management best practices.
• Develop strong customer relationships that enable our company to become a trusted advisor for our customers' executives.
• Provide both engagement and technical leadership to the customer.
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best configure the solution and exceed customer expectations.
• Gather functional and business requirements from the client and translate into a functional hosted solution design according to client needs and scope of our products/services.
• Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
• Work with the product management and development organization to channel client feedback and solutions into future releases of our product suite.
• Work with content management to channel commonalities across customers into best practices processes & product delivered templates.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
• Work with Customer Success and Account Management teams to develop SoW's and identify areas of solution expansion and professional services.

Basic Qualifications

• BA/BS degree (Required).
• Authorization to work in the U.S (Required).
• 3-5 years of system implementation, SI consulting, or change management experience as a senior consultant and/or engagement manager (Required).
• MBA preferred.
• Demonstrated ability to manage the individual and engagement-wide scope of work.
• Demonstrated client relationship, communication, and presentation skills.
• Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.
• Excellent organizational, analytical, and problem-solving skills.
• Strong analytical and problem-solving skills.
• Strong skills in data analysis/manipulation.
• Ability to lead client training, design, and knowledge transfer sessions both remote and on-site.
• A proven track record of meeting with senior management and executives as the subject matter expert.
• High-level knowledge of enterprise IT organizational, business, and technical environments.
• Specific knowledge and application of internal communications applications and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support.
• Operational knowledge of internal communication domains including Microsoft 365, Sharepoint, Yammer, Intranets, HRIS like Workday, PeopleSoft, and other systems like SSO.
• Technical application implementation experience especially related to knowledge and application of change management applications.

Preferred Qualifications

• Over 5 years of system implementation, SI consulting, or change management experience with at least five years as a senior consultant and/or engagement manager.
• 4-year degree in Business, Marketing, Communications, MIS, Finance, or equivalent.