Shalom Hartman Institute

Operations and Systems Manager

Shalom Hartman Institute - New York, NY

Operations and Systems Manager/Director 



The Shalom Hartman Institute of North America 

Mission and Philosophy 


The Shalom Hartman Institute is a leading center of Jewish thought and education, serving Israel and North America. Our mission is to strengthen Jewish peoplehood, identity, and pluralism and to ensure that Judaism is a compelling force for good in the 21st century. 




The Operations and Systems Manager/Director plays a key role in ensuring the strategic design and smooth running of technical and logistical systems and platforms for both online and in-person activities, including being part of the team which builds these platforms when necessary. This individual is also responsible for project management processes, overseeing strategic physical plant office functions, and liaising with building contractors and vendors. This is a role for a fast-paced, strategic, and resourceful team player – someone who is both analytic and relational, detail-oriented and able to see the big picture, and a fantastic troubleshooter. Based in our New York office, and supervising the Office Manager and IT staff, the ideal candidate will be able to work collaboratively with colleagues across North America and in Israel and will possess a strong understanding of and commitment to SHI’s mission.  


  • System strategy and design
    • Create efficient systems, policies, and procedures for vendor management, purchasing, travel, and lodging that will improve day-to-day operations;
    • Analyze and present data for fundraising and other purposes;
    • Design and lead trainings / onboarding on systems and processes;
    • Oversee the accuracy, and analytic capabilities of Salesforce and other knowledge and content management systems;
      • Helping to bridge between departments
      • Reduce inefficiencies
      • Improve the participant learning experience
      • Sharing learning across the organization
    • Oversee processes to manage contracts, payment, and insurance;
    • Leads coordination and integration of efforts among operations, technology, and program departments to produce smoother workflow and more cost-effective business processes.
  • Finance liaison
    • Tracking spending
    • Supporting staff with budgeting
  • Project Management
    • Project manage major program operations as needed;
    • Manage systems for supporting in-office programs and conferences and use of office by outside groups and organizations;
    • Oversee org-wide project management systems;
    • Lead staffing strategy as related to projects and travel;
  • Physical Plant
    • Ensures work environments are adequate and safe;
    • Manage & maintain office physical plant, including necessary purchases and repairs, orderliness, as well as A/V and IT systems;
    • Oversee purchasing of program and office supplies and inventory systems;
    • Manage office budget lines.




  • Superior track record with project planning and execution, including creating and managing timelines and work plans; sourcing vendors; managing speakers/faculty; and team management. 

  • Ability to delegate to and supervise others appropriately. 

  • Track record of demonstrating sound judgment by making appropriate decisions, knowing when to take initiative in identifying problems and devising solutions, and when to ask for help. 

  • 5-7 years of professional experience. 

  • Excellent communication skills. 

  • Strong proficiency with Salesforce or a similar CRM system. 

  • Flexible work style with the ability to work under tight deadlines and with shifting priorities. 

  • Exceptionally organized and detail-oriented; able to manage multiple complex tasks. 

  • Inquisitiveness and an openness to learning, including new software and technologies. 

  • Proficient in Microsoft Office applications, including a proven ability using advanced functions of Excel. 

  • Familiarity with Jewish communal landscape a bonus. 

  • MA or equivalent preferred. 

  • Ability to travel occasionally and to staff evening and weekend programs. 

  • Good sense of humor. 

Salary range and benefits: $80,000 - $100,000, commensurate with experience. Very competitive benefits package. 

To apply: 

Please send a resume and cover letter belowThe cover letter should include descriptions of positions with relevant experience, and a demonstration of successful expertise in the core demands of the position. No phone calls, please. 

We deeply value the diversity of insight, perspective, and experience brought by people from backgrounds typically underrepresented in Jewish institutions. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. The organization provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender expression, age, alienage or citizenship status, creed, genetic predisposition or carrier status, national origin, disability condition, marital status, status as a disabled or Vietnam-era veteran, or any other protected characteristic as established by law. In addition, the organization affirmatively seeks to advance the principles of equal employment opportunity as it applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. 

We thank you for your interest in career opportunities with The Shalom Hartman Institute. Due to the anticipated high volume, only those candidates selected for an interview will be contacted. Candidates who will be interviewed can expect a response within 3-4 weeks. 




Posted On: Wednesday, April 12, 2023

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