Sr. Client Training Coordinator
Sierra HR Partners (Fresno Regional Workforce Development Board)
- Fresno, CA, United States
The Fresno Regional Workforce Development Board (FRWDB) is seeking an experienced Sr. Client Training Coordinator to join its dynamic team. If you have experience leading the development, coordination, and deliver of client-facing training services, we would love to hear from you!
Under the general direction of the Executive Director, the Sr. Client Training Coordinator will serve as a hands-on trainer and proctor, as well as the central coordinator for internal training processes and quality standards.
Essential Duties include (but are not limited to):
- Lead curriculum development and the creation of clear, standardized processes for non-ETPL training and testing conducted at FRWDB job centers.
- Support FRWDB in becoming an approved HiSET testing center by coordinating with the testing vendor, helping ensure compliance with testing and proctoring requirements, assisting with site readiness, scheduling, and day-of-test logistics, and providing ongoing operational support so WIOA clients have a local, reliable option to complete high school equivalency testing.
- Design, document, and manage standardized non-ETPL training pathways for WIOA-enrolled clients at FRWDB one-stop locations. This includes developing clear processes for client referral, enrollment, tracking and completion; creating job-readiness, digital skills, and short-form trainings; and ensuring these offerings are aligned with WIOA requirements and FRWDB performance goals.
- Research, recommend, and help implement new curriculum offerings that can be delivered at FRWDB’s job center locations, with a particular focus on Artificial Intelligence (AI) in the workplace, digital literacy, and office-technology certifications (e.g., Microsoft Office and comparable tools). This includes working with internal and external partners to pilot new courses, support certification preparation and testing processes, and keep content current with changing technology and employer needs.
The ideal candidate will possess these qualifications:
- Bachelor’s degree from accredited four (4) year college or university in Business Administration, Education, Public Administration or related field is preferred.
- Fluent speaking and writing in English required, bilingual abilities in Spanish preferred.
- Valid California driver's license, personal vehicle insurance, and source of reliable transportation.
- Ability to communicate effectively with diverse populations, including English Language Learners.
- Strong organizational, problem solving and time management skills.
- Proficiency in Microsoft Office, CalJOBS, and other workforce or data tracking systems.
Excellent benefits package, including 100% paid health and Life insurance for the employee, 80% paid health for dependents. Paid vacation and company paid retirement plan with a 7% company contribution, educational tuition assistance program, and competitive salary DOE in the range of $25.16 - $28.20 / hour DOE.
Apply online through Sierra HR Partners. Make telephone inquiries by calling 559.431.8090
An Equal Opportunity Employer