D.V. KAP Home is a luxury decorative pillow, throw, fabric, and furniture manufacturer that has become a leading name in home décor. Family owned and operated since 2010, D.V. KAP HOME has expanded to reach the finest décor stores, the best interior designers, and the highest quality furniture stores all across the United States and overseas. As a rapidly growing brand, we are dedicated to providing exceptional customer service and seamless order processing.

We are seeking an experienced, highly motivated Sales Order Processor to play a crucial role in maintaining our reputation for excellent customer service and efficient lead times. The ideal candidate will be responsible for answering customer phone calls/emails and processing daily sales orders. This position requires a high level of accuracy, excellent communication skills, and the ability to work in a fast-paced environment.

 

Key Responsibilities:

• Customer Communication: Answer customer phone calls and respond to emails promptly and professionally, providing accurate information and assistance regarding products and orders.
• Order Processing: Accurately process daily sales orders, ensuring all details are correct and orders are entered into the system efficiently.
• Quota Achievement: Meet daily sales order processing quotas and contribute to the overall lead time efficiency.
• Problem Resolution: Address and resolve any issues or discrepancies related to orders, working closely with other departments to ensure customer satisfaction.

 

Qualifications:

• Customer Communication: Answer customer phone calls and respond to emails promptly and professionally, providing accurate information and assistance regarding products and orders.
• Order Processing: Accurately process daily sales orders, ensuring all details are correct and orders are entered into the system efficiently.
• Quota Achievement: Meet daily sales order processing quotas and contribute to the overall lead time efficiency.
• Problem Resolution: Address and resolve any issues or discrepancies related to orders, working closely with other departments to ensure customer satisfaction.

 

Requirements:

• 2 years of order processing and customer service is a plus.
• Familiar with QuickBooks or similar accounting/order processing software.

 

 

Position offers a competitive salary between $19-$22 per hour and a set schedule of Monday to Friday.

Apply online through Sierra HR Partners. Make telephone inquiries by calling 559.431.8090

An Equal Opportunity Employer

 

Compensation: $19 - $22 per hour