Exciting opportunity for an Account Manager in the Boston area with previous experience in the Pharmaceutical/Biotech industry!
The Manager is responsible for managing all information related to their client accounts and leads clients from a day to day perspective. This role requires proactive communication and strategic discussions both internally (between themselves, Team Leads and VPs) and externally. The Account Manager has the ability and understanding to align both strategy and tactics with the client’s overall brand vision, manage tactical and strategic deliverables, and oversee financial management and reporting as aligned to client budgets and compliance. In addition, the Manager works with the VP, Client Services to develop and deliver processes and best practices in an effort to maintain and further develop client relationships and grow existing accounts. This role ensures our clients receive the highest possible return on investment and satisfaction from our suite of products and services.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
ANALYTICAL SKILLS – Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics.
COMMUNICATION SKILLS – As the liaison for the client, the Account Manager excels at communication in person, over the phone, via email, across teams and utilizing technology to create presentations
COMPANY AND CLIENT EXPERTISE – Must possess an in-depth knowledge of the client’s company and its customers. Ability to identify the best opportunities for growth and service to the client.
STRATEGIC PERSPECTIVE – Need to have a strategic perspective that goes beyond short-term gains. Ability to manage many moving parts and orchestrate deals and long-term plans that align with strategy
LEADERSHIP – Must be able to command respect from both clients, internal stakeholders and co-workers. Must be a visionary to lead both client and internal executives and managers on key initiatives.
NEGOTIATION SKILLS – Ability to negotiate terms with clients, meeting their needs and the needs of the business. Keen sense of timing, and the confidence to hold a position and push back when necessary.
VALUE BASED SELLING – Ability to communicate the value of our offerings both strategically and financially to our customers. Understanding the business is critical to help develop more custom offerings and create more value for clients, to sell more products, and retain long-term relationships.
COMPUTER SKILLS – Proficient in Microsoft Office including Word, Excel and Power Point, especially spreadsheets, database and reporting tools. Must have a solid understanding of Cvent, SalesForce, Veeva and our Px Portal.
ESTABLISHING AND MAINTAINING INTERPERSONAL RELATIONSHIPS – Establishing and maintaining an excellent relationship with the client and the participants is critical to the success of this position.
ORGANIZATIONAL SKILLS – Ability to organize, plan and prioritize work in a fast-paced work environment. Ability to meet deadlines and achieve goals in a timely fashion.
TRAVEL – Ability to travel to client offices and work remotely at different client locations 2 days/week
WORK ENVIRONMENT, POSITION TYPE, EXPECTED HOURS
This is a full-time position based out of the Boston area office. Monday through Friday. 40 hours/week
Required Education and Experience