Smith Harvey Associates

Account Manager

Smith Harvey Associates - Hingham, MA

Exciting opportunity for an Account Manager in the Boston area with previous experience in the Pharmaceutical/Biotech industry!



The Manager is responsible for managing all information related to their client accounts and leads clients from a day to day perspective. This role requires proactive communication and strategic discussions both internally (between themselves, Team Leads and VPs) and externally. The Account Manager has the ability and understanding to align both strategy and tactics with the client’s overall brand vision, manage tactical and strategic deliverables, and oversee financial management and reporting as aligned to client budgets and compliance. In addition, the Manager works with the VP, Client Services to develop and deliver processes and best practices in an effort to maintain and further develop client relationships and grow existing accounts. This role ensures our clients receive the highest possible return on investment and satisfaction from our suite of products and services.



  • Using strong analytical and problem-solving skills to provide resolutions to account issues, maintain profitability and build communications protocols.
  • Partnering with operations team to onboard new clients
  • Scheduling, developing (with input from business unit VP’s and analytics) and attending client Quarterly Business Reviews (QBR’s) as needed
  • Maintaining all client contact information and correspondence within Salesforce
  • Contributing to RFPs, statements of Work and new business pitches.
  • Aligning both strategy and tactics and project timelines with the overall client vision
  • Providing short-term and long-range execution direction for program execution to internal team
  • Identifying strengths and key challenges of the account and make recommendations for change
  • Communicating with internal VPs to ensure staffing needs are forecasted to meet client requests
  • Supporting exploratory calls and kick-off meetings for client projects
  • Planning and leading weekly client account status meeting including coordination of weekly agenda with input from all teams and sending weekly call notes after status meeting
  • Planning and leading weekly internal account status meetings with Congress, Meetings, Speaker Bureau and Px. This includes coordinating agenda with input from all teams.
  • Delivering weekly/monthly reports (program numbers, opt-in lists, etc) to client
  • Overseeing and managing all financial aspects of relationship including compliance, contracts, billings, and submitting final reconciliation for approval
  • Staying current with industry news with a focus on the client’s disease state and the drugs/products they provide as well as staying abreast of competitive landscape for the assigned clients
  • Maintaining awareness of our agency’s offerings, to Identify cross-sell and up-sell opportunities with current clients





ANALYTICAL SKILLS – Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics.


COMMUNICATION SKILLS – As the liaison for the client, the Account Manager excels at communication in person, over the phone, via email, across teams and utilizing technology to create presentations

COMPANY AND CLIENT EXPERTISE – Must possess an in-depth knowledge of the client’s company and its customers. Ability to identify the best opportunities for growth and service to the client.

STRATEGIC PERSPECTIVE – Need to have a strategic perspective that goes beyond short-term gains. Ability to manage many moving parts and orchestrate deals and long-term plans that align with strategy

LEADERSHIP – Must be able to command respect from both clients, internal stakeholders and co-workers. Must be a visionary to lead both client and internal executives and managers on key initiatives.

NEGOTIATION SKILLS – Ability to negotiate terms with clients, meeting their needs and the needs of the business. Keen sense of timing, and the confidence to hold a position and push back when necessary.

VALUE BASED SELLING – Ability to communicate the value of our offerings both strategically and financially to our customers. Understanding the business is critical to help develop more custom offerings and create more value for clients, to sell more products, and retain long-term relationships.

COMPUTER SKILLS – Proficient in Microsoft Office including Word, Excel and Power Point, especially spreadsheets, database and reporting tools. Must have a solid understanding of Cvent, SalesForce, Veeva and our Px Portal.


ESTABLISHING AND MAINTAINING INTERPERSONAL RELATIONSHIPS – Establishing and maintaining an excellent relationship with the client and the participants is critical to the success of this position.


ORGANIZATIONAL SKILLS – Ability to organize, plan and prioritize work in a fast-paced work environment. Ability to meet deadlines and achieve goals in a timely fashion.


TRAVEL – Ability to travel to client offices and work remotely at different client locations 2 days/week




This is a full-time position based out of the Boston area office. Monday through Friday. 40 hours/week


Required Education and Experience

  • Bachelors, degree in business, sales or event management necessary
  • 3-5 years of previous years account management (Health Science field preferred)
  • Previous sales experienced preferred
  • Client management skills, including presentation and project management
  • Problem resolution skills
  • PowerPoint knowledge

Posted On: Tuesday, July 28, 2020

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