Summary

We are looking for a skilled problem-solver to join our growing team located in Oakdale, MN. This frontline onsite role needs an enthusiastic individual who thrives on making an impact and winning. The successful candidate must be able to listen critically to customer issues and then offer a unique and innovative solution for each challenge. You will be trained on our customer experience vision, COS problem solving techniques, and product knowledge which will all be critical in helping you serve as a valuable resource to our distributor and end-user customers.

Essential Functions

• Create, maintain, and enhance the customer experience across all functions.

• Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery.

• Respond to distributor and end-user inquiries regarding product selection, pricing, and deliveries.

• Partner with Sales Managers to provide exceptional service to colleagues, distributors, and end users.

• Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood, and met throughout the organization.

• Act as the first line of communication to customers as needed with strong and professional written and verbal communication.

• Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships.

• Efficiently and accurately receive, coordinate, and process all sales orders based on customers’ requests received via email, fax, and EDI.

• Proactively answer customer calls and respond to customer inquiries while documenting all communication into the ERP system.

• Expedite orders, provide status, and resolve inquiries.

• Process warranty claims, returns, and credits as needed.

• Strives to meet departmental metrics as outlined by Management.

• Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing facilities.

• Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery.

Minimum Qualifications

• Customer service-oriented and energized by helping others Possesses outstanding interpersonal skills, positivity, and enthusiasm.

• Previous manufacturing experience and/or understanding of the manufacturing.

• Possesses, or can develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments.

• Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction.

• Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners.

• Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, and creative insight into problem-solving. Able to multitask, manage time, and balance multiple priorities simultaneously.

• Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external View complaints as opportunities, act as a customer advocate, and be dedicated to building relationships for long-term mutual benefit.

• Mathematical competency for calculating pricing and converting units of Analytical.

• Excels at working both independently and Able to work with minimal supervision. Keeps supervisor sufficiently informed.

• Comfortable with appropriate risk-taking; exercise good judgment in making calls when “perfect” information and solutions are not attainable.

• Comfortable in speaking up when discussion is needed.

Posted On: Thursday, May 22, 2025