Sparrow Company, an executive search and staffing firm, has an immediate opening for a Customer Service Specialist. THIS IS NOT A RETAIL OR CALL CENTER OPPORTUNITY. MANUFACTURING EXPERIENCE IS REQUIRED.

Customer Service Specialist

• 2-3 years of experience in automotive, placing parts orders and releases
• Received, analyze, and process customers’ orders as per mfg locations logistics processes.
• Negotiate with customers for big increases / decreases.
• Analyze customer releases to determine orders to be placed.
• Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
• Build and maintain a good business relationship with clients by providing prompt and accurate service conducive to promote customer loyalty and satisfaction.
• Responds to and provide solutions for customers’ complaints through the creation of 8D or customer-specific corrective action reports.
• Responsible for data integrity of reports submitted and data entered within the customer-specific programs.
• Continuously follow up in order to achieve 100% on-time delivery performance and customer satisfaction.
• Review, process, and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, and shipment schedules.
• Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
• Attention to detail.
• Oracle experience preferred.
• Bilingual

* A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.

Sparrow Company, Executive Search and Staffing is an Equal Opportunity Employer

Posted On: Friday, December 20, 2024
Compensation: $19.00