Support Technician

Spartan Technologies, Inc. - Atlanta, GA

Additional Notes:

temp with potential to convert to perm see attached and below 3-5 years of IT experience preferred

Excellent people skills

Familiar with Windows 7, 10 Familiar with Multiple platforms/devices - Mobile phones, Tablets, laptops, PCs, network equipment, WIfi Familiar with PC imaging processes - (ie PXE, Thumbdrive)

Effective multitasking

Effective prioritizing

Time management

Overview:

A Support Technician is responsible for all Technology at the operating location(s) to conduct business.

Individual must be able to work unsupervised and have strong communication and reporting skills at the local and corporate levels.

Individual must possess strong soft skills and a customer service focused background.

This position requires a level of technical expertise across multiple skill sets to address and resolve customer issues in an acceptable timeframe.

Individuals must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications.

The Support Technician is responsible for quickly diagnosing and resolving technical problems and/or challenges.

Where applicable, may be required to participate and represent Technology in local management meetings.

Responsibilities:

Hardware/Software Installation:

Responds to service requests regarding the installation of hardware and software for end user computing devices.

Carries out hardware asset life-cycle management, including maintaining records of physical assets.

Provides basic user training on equipment.

Provides recommendations to leadership on individual device upgrades or replacements.

Preventive Maintenance:

Performs preventative maintenance on all electronic devices and peripheral equipment.

Incident Management:

Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.

Performs research and develops solutions for hardware and software issues.

Updates incident records and knowledge base with appropriate and timely information.

Problem Management:

Recommends solutions, resolves problems associated with incidents, and updates problem records, as necessary.

Collaborates with engineering teams in root cause analysis.

Submits requests for change records to remove errors.

Customer Service:

Exhibits excellent verbal and written communication skills.

Understands and adheres to established SLAs.

Provides team members with regular progress updates.

Delivers an awesome team member experience.

Minimum Qualifications:

Minimum 3+ years of IT experience preferred

Excellent people skills

Familiar with Windows 7, 10

Familiar with Multiple platforms/devices - Mobile phones, Tablets, laptops, PCs, network equipment, Wi-Fi

Familiar with PC imaging processes - (i.e. PXE, Thumbdrive)

Effective multitasking

Effective prioritizing

Time management


Posted On: Tuesday, September 7, 2021



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