Implementation Engineer

Spartan Technologies, Inc. - Orlando, FL

We are looking for a Implementation Engineer.   This is a full time permanent role and requires a US Citizen or Green card holder.  This role is also fully remote.

The Implementation Engineer with hands-on experience supporting end users during implementation, configuration, troubleshooting of software solutions. You will work in a fast-paced environment supporting a variety of projects and products. This position will be in constant communication and coordination with software architects, project leaders, external customers, and senior management to implement and support world-class information security solutions.

 Responsibilities:

  • Act as the initial point of contact for all application and system related concerns from clients or other employees
  • Assist management in creating training materials pertaining to application troubleshooting and usage
  • Testing and evaluating new features and use cases
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Manage escalations and leverage internal resources as needed to resolve issues

 Minimum Requirements:

  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Ability to learn complex software and quickly pick up new technologies
  • Persist through difficult problems and independently discover solutions
  • Know when it is most efficient to ask for help and be willing to do so
  • Self-motivated, resourcefulness and problem-solving aptitude
  • Ability to successfully interface with both internal and external clients
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

 Additional Qualifications:

  • BSc/Ba in Information Technology, Computer Science or a related discipline preferred
  • Excellent written and verbal communication skills
  • Experience with helpdesk software such as Zendesk or Atlassian service desk a plus
  • Professional documentation, presentation and planning skills
  • Excellent time management skills and proven ability to multi-task competing priorities

 



Posted On: Monday, October 4, 2021



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