Sundial Software is currently recruiting for a Help Desk consultant for a one year minimum contract.
Help Desk 2 (14330) Description
Provides support when either customers or colleagues run into technical issues. Identifies, troubleshoots, researches and resolves technical problems. Field calls or emails from end users who are having trouble with some aspect of an IT system. Listens to a description of the problem and accesses information about the specific system or application the user is trying to operate, to resolve the problem. Make suggestions, attempt different means of fixing the issue until it is resolved. In the unlikely event that the problem persists refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.
Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
It is essential for help desk technicians to have a friendly phone disposition, along with advanced technology skills. Requires a two-year college degree in a relevant discipline such as computer science or information systems management. A+ or MCSE preferred.