Help Desk 1 (16012)

Sundial Software - Madison, WI

Sundial Software is currently recruiting for a Help Desk consultant for a one year minimum contract with annual renewal.

Help Desk 1 (16012) Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.



Posted On: Tuesday, June 25, 2019



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