Escalation Engineer

Sundial Software - Madison, WI

Job Description


The Escalation Engineer position is responsible for investigating difficult to solve problems in an enterprise product, writing automated tests and developing tools for internal use.




  • Understand and debug applications written in several kinds of architecture such as MVC and WCF.
  • Manage and resolve Windows administration issues.
  • Write complex queries in a relational database language.
  • Write automated test suites to be used by SQA department.
  • Manage internal Hyper-V test environment.
  • Clearly communicate difficult ideas to people with less technical background.
  • Collaborate with other developers.


Experience & Qualifications


  • Bachelor's degree in a related field or 5 years relevant work experience.
  • Experience using Selenium preferred.
  • Experience writing in any of the following: Python 3.x, Javascript, C# and .NET preferred.
  • Experience writing automated tests preferred.
  • Experience in testing a software product preferred.
  • Experience working with complex computer networks including, Hyper-V, IIS, IIS Media Services and MS SQL Server.
  • Experience with implementation and testing of RESTful Web services preferred.
  • Experience working with relational databases, including writing complex queries.
  • Experience writing and debugging in at least one programming language.
  • Excellent critical thinking skills.
  • Excellent verbal and written communication skills.


Posted On: Thursday, July 2, 2020

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